Izabela Leano
Summary
Animal care professional with background in providing exceptional customer service. Recognized for ability to create nurturing environment and enhance animal health through effective care techniques. Team-oriented and results-driven, adaptable to changing needs, with strong skills in animal handling and communicating with others.
Overview
5
5
years of professional experience
Work History
Animal Care Specialist
Houston SPCA
04.2024 - Current
- Developed and maintained records of medical histories, dietary needs, and behavioral observations for accurate tracking of animal care.
- Managed daily feeding schedules, adjusting diet plans as needed based on individual nutritional requirements and health concerns.
- Developed strong bonds with individual animals through consistent interaction and trust-building exercises, enhancing overall quality of life within the facility.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
Front End Supervisor
Kroger
03.2022 - 04.2024
- Operated cash registers and POS systems to process transactions
- Trained and mentored new staff members on cashiering procedures and customer service
- Developed and maintained a professional and friendly relationship with customers and other employees
- Maintained an accurate cash drawer, reconciling discrepancies to the penny
- Assisted customers with loading and unloading items from their vehicles
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Team Member
Whataburger
10.2020 - 03.2022
- Counted and worked with a cash register
- Maintained good communication with customers and other employees
- Trained new employees on company policies, procedures, and customer service standards
- Followed all food safety procedures, maintained a clean work station
Cashier
Church's Chicken
10.2019 - 10.2020
- Followed all food safety procedures
- Counted the cash register before and after each shift, making sure nothing was missing
- Maintained a clean work environment, for both employees and customers
Education
High School Diploma -
Northbrook High School
05.2022
Skills
- Fast Learner
- Adaptability
- Ability to Multitask
- Computer Skills
- Advanced Communication Skills
- Customer Service Skills
- Animal handling
- Teamwork and collaboration
LANGUAGES
English Native speaker
Spanish Native speaker
Timeline
Animal Care Specialist
Houston SPCA
04.2024 - Current
Front End Supervisor
Kroger
03.2022 - 04.2024
Team Member
Whataburger
10.2020 - 03.2022
Cashier
Church's Chicken
10.2019 - 10.2020
High School Diploma -
Northbrook High School
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