Delivered comprehensive administrative support to a high-demand financial executive
Resolved issues efficiently through strong problem-solving skills
Managed a busy calendar, eliminating scheduling conflicts and updating CRM files
Operations Analyst
IMPULSE GROWTH ADVISORS
New York, NY
04.2019 - 06.2022
Identified up-sell opportunities through data analysis, generating $650K in incremental sales.
Led team of four operations analysts to enhance operational efficiency.
Developed contractor reporting tools that increased performance by 7%.
Created onboarding documentation utilized for training 27 new interns.
Assistant Manager
HERVER LEGER
New York, NY
11.2015 - 12.2018
Managed end-to-end boutique operations from stock and inventory management to client relationship development and sales performance
Built and harnessed client database to increase sale and delivery of merchandise and products based on client purchasing behavior and demographics using intelligent CRM tools and data analytics as well as digital platforms
Business Analyst
TRIPLANET PARTNERS
New York, NY
12.2013 - 09.2015
Overhauled existing employee onboarding processes resulting in performance increase of 23% in average employee's first four months
Identified manually intensive data collection tasks for the sales team and worked with engineering to launch tools that reduced manual work by 115 hours each month
Oversaw the development of more robust reporting for the customer support team which improved customer net promoter score by 12% year over year
Education
Bachelor of Arts - Business and Corporate Communications
Baruch College | City University of New York
12.2022
Skills
Data Analysis and Reporting
Employee Onboarding
Fluent in English and Polish
Leadership Experience
Microsoft Excel, Word, PowerPoint
ADP Payroll
Licenses and Certifications
New York Life and Health Insurance License LA-1867008
Series 66 (2025)
Series 7 (2025)
Timeline
Administrative Assistant
Jason Pyun - Equitable Advisors
10.2023 - Current
Operations Analyst
IMPULSE GROWTH ADVISORS
04.2019 - 06.2022
Assistant Manager
HERVER LEGER
11.2015 - 12.2018
Business Analyst
TRIPLANET PARTNERS
12.2013 - 09.2015
Bachelor of Arts - Business and Corporate Communications