Larea Bufkin
Mason
Summary
Detail-oriented administrative and billing professional with experience in financial record management, ledger reconciliation, and auditing. Proven ability to analyze complex transactions, resolve discrepancies, and manage high-volume financial inquiries. Skilled in payment processing, reporting, and cross-functional collaboration.
Analytical and insightful Healthcare Business Analyst known for productivity and efficient task completion. Specialize in data analysis, process improvement, and regulatory compliance to drive healthcare business strategies. Excel in communication, teamwork, and problem-solving to deliver results that align with organizational goals.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Administrative Assistant
Firststar
01.2021 - 01.2025
- Resolved high-volume billing and service inquiries to enhance customer satisfaction
- Identified discrepancies and corrected them to maintain data integrity
- Reviewed financial and operational documents to ensure accuracy and compliance
- Supported ledger reconciliation and reporting processes
- Coordinated shipments and ensured timely delivery to clients and partners.
- Resolved customer issues related to shipping and logistics promptly and effectively.
- Established and maintained professional relationships with carriers, warehouses, customers, and salesforce.
- Monitored the delivery of shipments to ensure on-time arrival at destination.
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Monitored day-to-day workflow and employee performance to identify ways to boost productivity.
- Conducted regular meetings with customers, carriers, vendors, management and staff to address any issues or concerns regarding logistics procedures.
- Resolved problems that arose during transit by liaising with suppliers and carriers quickly and efficiently.
- Conducted training sessions for staff on operational procedures. on safety protocols and best practices in logistics handling.
- Developed efficient routing for transportation to minimize delays and costs.
- Implemented quality control measures to ensure compliance with industry standards.
- Prepared documents related to customs clearance such as bills of lading and invoices.
Billing Specialist/ contract specialist
Vaco
Blue Ash
01.2021 - 01.2023
- Processed and audited high-volume billing transactions to ensure accuracy and compliance
- Performed ledger reconciliation and discrepancy analysis to identify and rectify discrepancies
- Resolved vendor and client payment issues to maintain positive relationships and timely payments
- Resolved vendor and client payment issues
- Processed billing statements for clients accurately and efficiently.
- Managed invoice discrepancies and resolved client inquiries promptly.
- Collaborated with accounting team to ensure timely payments and reconciliations.
- Utilized billing software to track payment statuses and generate reports.
- Reviewed client contracts to ensure compliance with billing policies.
- Maintained organized records of all billing transactions and documentation.
- Communicated effectively with clients regarding account balances and payment options.
- Analyzed compliance risks and regulations to ensure organizational adherence.
- Reviewed internal policies for alignment with federal and state regulations.
- Developed training materials for staff on compliance procedures and standards.
- Provided support during internal and external compliance assessments.
- Monitored regulatory changes and communicated updates to relevant stakeholders.
- Assisted in preparing documentation for regulatory reporting requirements.
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
- Maintained an up-to-date knowledge base of all relevant laws, regulations, guidelines, and industry standards.
Billing Specialist
Urology Group
01.2018 - 01.2021
- Oversaw billing and payment posting processes to ensure accuracy and timeliness
- Resolved discrepancies by investigating issues and coordinating necessary corrections
- Kept precise financial records to support accurate reporting and compliance
Provider Service Representative
UnitedHealth Group
01.2017 - 01.2018
- Resolved billing and claims inquiries to ensure timely payment
- Investigated payment discrepancies to facilitate accurate reimbursements
- Ensured compliance with CMS guidelines to uphold regulatory standards
- Facilitated communication between providers and UnitedHealth Group's support teams.
- Assisted providers in navigating insurance claims and reimbursement processes.
- Managed provider inquiries using CRM systems to ensure timely responses.
- Collaborated with cross-functional teams to enhance service delivery standards.
- Analyzed provider feedback to identify areas for service improvement.
- Supported compliance initiatives by reviewing provider documentation and processes.
- Adhered to all applicable laws, regulations, standards, and procedures when interacting with customers and providers.
- Developed relationships with new providers by providing guidance on how to use our systems, processes, and policies.
- Participated in training sessions as needed to stay current on industry trends and best practices related to Provider Services Representative duties.
- Verified accuracy of submitted documentation prior to processing claims or services rendered.
- Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
- Assisted customers in navigating the online portal for self-service requests.
- Collaborated with team members to identify process improvement opportunities that could increase efficiency or reduce costs.
- Performed data entry tasks including entering patient information into electronic medical records systems.
Education
MBA - Business Administration
University of Cincinnati
Cincinnati, OH 08.2026 - 08.2026
Master of Science - Artificial Intelligence
University of Cincinnati
Cincinnati, OH 08.2026 - 08.2026
Bachelor of Science - Writing
Los Angeles Film School
Los Angeles, CA 04.2023 - 01.2026
Skills
- Office Administration
- Record Management
- Excel
- Financial Systems
- Data Reporting
- Ledger Reconciliation
- Discrepancy Resolution
- Customer Service
- Office administration
- Data analysis
- Financial reporting
- Project management
- Customer service
- Compliance auditing
- Effective communication
- Team collaboration
- Quality assurance
- Analytical tool implementation
- CRM systems
- Reporting and documentation
- Pivot tables
- Industry knowledge
- Analytical thinking
- Microsoft Excel mastery
- Customer needs assessment
- Clear communication
- Strategic planning
- Risk assessment
- Workflow Analysis
- Attention to detail
- Business planning
- Verbal and written communication
- Multitasking and organization
- Strategic thinking
- Client relationship management
Community Service
Church Volunteer - Christmas Toy Drive, 12/01/24, Helped in organizing and distributing donated toys to families in need, Supported coordination of donations and event coordination, Provided community support during holiday outreach efforts
Timeline
MBA - Business Administration
University of Cincinnati
08.2026 - 08.2026
Master of Science - Artificial Intelligence
University of Cincinnati
08.2026 - 08.2026
Bachelor of Science - Writing
Los Angeles Film School
04.2023 - 01.2026
Billing Specialist/ contract specialist
Vaco
01.2021 - 01.2023
Administrative Assistant
Firststar
01.2021 - 01.2025
Billing Specialist
Urology Group
01.2018 - 01.2021
Provider Service Representative
UnitedHealth Group
01.2017 - 01.2018