Izabella Hernandez
Walbridge
Summary
Dynamic professional with a proven track record at Bowling Green State University, excelling in customer service and public speaking. Skilled in collaboration and problem-solving, I effectively engaged prospective students, enhancing their campus experience. My attention to detail and resourceful navigation ensured successful events, fostering strong relationships and encouraging applications.
Overview
3
3
years of professional experience
Work History
On-Campus Tour Guide
Bowling Green State University
Bowling Green
11.2022 - Current
- Answered questions from visitors regarding the admissions process and scholarships.
- Greeted prospective students and their families upon arrival to campus.
- Encouraged prospective students to apply by providing detailed application instructions.
- Communicated effectively with faculty, staff, and administrators to coordinate services for guests.
- Participated in promotional events off campus such as college fairs and community festivals.
- Provided information about student life, academics, and extracurricular activities.
- Explained financial aid options available to incoming students based on individual circumstances.
- Informed visitors of safety policies and procedures on campus grounds.
- Conducted tours of various academic buildings, residence halls, and recreational facilities.
- Collaborated with staff members in other departments to ensure a successful visit experience.
Party Coordinator and Snack Bar Shift Lead
Interstate Lanes
Rossford
12.2021 - 02.2024
- Ensured that all guests had an enjoyable experience by providing excellent customer service throughout the duration of the party or event.
- Worked closely with clients to understand their needs and develop custom solutions for their party needs.
- Resolved any issues that arose during the course of the event in a professional manner while maintaining good client relations.
- Oversaw all aspects of setup and teardown of parties to ensure everything was done in a timely manner.
- Communicated regularly with clients before, during and after events to address any questions or concerns they may have had about our services.
- Collaborated with team members from other departments such as kitchen and front of house when needed to ensure thesuccessful execution of projects.
Education
Bachelor of Arts - Inclusive Childhood Education (Dual Licensure)
Bowling Green State University
Bowling Green, OH04-2026
High School Diploma -
Rossford High School
Rossford, OH05-2022
Skills
- Classroom management
- Lesson planning
- Adaptation strategies
- Child development
- Collaboration skills
- Communication skills
- Problem solving
- Customer service
- Resourceful navigation
- Basic mathematics
- Interpersonal skills
- Educate visitors
- Public speaking confidence
- Teamwork and collaboration
- Customer relationship
- Attention to detail
- Payment collection
Affiliations
- Volunteer frequently with local events in the community
- Involved in community theater
- Avid crocheter
Accomplishments
- National Honors Society Member
- Choreographer
- Scholarship recipient
- Best student employment team of the year recipient
Timeline
On-Campus Tour Guide
Bowling Green State University
11.2022 - Current
Party Coordinator and Snack Bar Shift Lead
Interstate Lanes
12.2021 - 02.2024
Bachelor of Arts - Inclusive Childhood Education (Dual Licensure)
Bowling Green State University
High School Diploma -
Rossford High School
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