Izabella Nestle
Green Bay
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Kwik Trip. Proven ability in cash handling and conflict resolution, enhancing customer satisfaction. Skilled in team collaboration and training, with a strong foundation in quality assurance and time management. Committed to delivering exceptional service and optimizing operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Kwik Trip
Green Bay
08.2025 - Current
- Managed cash register operations, processing customer transactions accurately and efficiently.
- Maintained organized checkout area, enhancing overall customer experience.
- Greeted customers, delivering friendly service to promote satisfaction.
- Resolved customer complaints promptly, fostering a positive shopping environment.
- Handled cash, credit, and digital payments securely during transactions.
- Collaborated with team members to ensure seamless daily operations.
- Implemented store policies to maintain a safe shopping environment for customers.
- Stocked shelves and organized merchandise to optimize product visibility.
Night Auditor
Country Inn and Suites By Radisson
Green Bay
09.2024 - 07.2025
- Managed front desk operations during night shifts, ensuring efficient guest check-ins and check-outs.
- Provided customer service during overnight shifts from 11 PM to 7 AM to enhance guest experience.
- Oversaw complete breakfast preparation on weekends, delivering timely service for optimal guest satisfaction.
- Assisted with weekday breakfast setup to guarantee prompt service and quality.
- Conducted nightly audits of financial transactions and reports for accuracy.
- Resolved customer complaints professionally, maintaining high standards of service.
- Coordinated with housekeeping for timely room readiness updates to support operations.
- Monitored hotel security systems to ensure safety compliance throughout the night.
Production Worker
AK Crust
Green Bay
08.2023 - 09.2024
- Executed basic line work, rotating tasks every hour for efficiency.
- Operated machinery for mixing and baking dough to ensure quality output.
- Inspected raw materials prior to production to maintain high standards.
- Collaborated with team members to achieve production goals consistently.
- Maintained cleanliness and organization of production area to enhance safety.
- Assisted in packaging finished products for timely distribution.
- Performed pizza packaging tasks efficiently to support production flow.
- Executed cleaning routines on production lines to uphold operational standards.
Manager
Check Into Cash
Green Bay
12.2020 - 01.2023
- Oversaw operations at Manitowoc location, ensuring efficient service delivery and customer satisfaction.
- Managed two employees, providing training on company policies and procedures.
- Implemented training programs for new hires to improve service quality.
- Conducted regular performance evaluations to foster employee development.
- Handled cash management processes, ensuring compliance with financial regulations.
- Resolved customer inquiries and complaints to maintain positive relationships.
- Developed staff schedules for optimized workforce management and productivity.
- Executed thorough opening, closing, and shift change functions daily to uphold operational standards.
Dispatcher
All City Communications
Green Bay
01.2019 - 12.2020
- Coordinated emergency response efforts with local agencies and departments.
- Managed real-time communication between field personnel and dispatch teams.
- Utilized computer-aided dispatch systems to track and prioritize calls.
- Maintained accurate logs of dispatched units and service calls.
- Resolved conflicts and addressed concerns from callers effectively.
- Handled hundreds of calls daily, ensuring precise data entry.
- Addressed customer complaints related to service issues or delays systematically.
Education
High school diploma -
Bay Port High School
Howard, WI06.2016
Skills
- Commercial cleaning and maintenance
- Kitchen operations
- Sales and merchandising
- Home care services
- Food preparation and handling
- Warehouse operations
- Machining and assembly
- Materials handling and packaging
- Quality inspection and assurance
- Microsoft Office proficiency
- Order picking and logistics
- Pallet jack operation
- Landscape maintenance and mowing
- Retail sales and cash handling
- Time management skills
- Manufacturing processes
Certification
Learn2serve Liquor Permit
Timeline
Customer Service Cashier
Kwik Trip
08.2025 - Current
Night Auditor
Country Inn and Suites By Radisson
09.2024 - 07.2025
Production Worker
AK Crust
08.2023 - 09.2024
Manager
Check Into Cash
12.2020 - 01.2023
Dispatcher
All City Communications
01.2019 - 12.2020
High school diploma -
Bay Port High School