Saima Raza
Dearborn Heights,MI
Summary
Driven by a commitment to excellence, I leveraged my food safety knowledge and empathy at HES Academy to enhance student nutrition and satisfaction. Skilled in meal preparation and child supervision, I successfully managed dietary needs. My proactive approach and ability to solve problems ensured a safe, efficient, and welcoming dining experience. Accomplish Lunch Aide offering 3 years of experience overseeing students in nutrition service line. Sustained maintenance of cafeteria in compliance with federal, state, local and health department requirements. Communicated with team and administration promptly and worked harmoniously with students, school teachers and officials. Driven to work efficiently and accurately to maximize team success and serve students quickly. Learns new processes quickly and contributes in fast-paced environments. Contributes help where necessary to keep service flowing smoothly. Motivated School Cafeteria Worker with expertise in subsidized lunch programs, money handling and accurately counting purchases. School Cafeteria Worker successful at providing nutritious meals for large numbers of students and faculty in educational institution environments. Skilled in preparing large-batch dishes, plating and table-side beverage service. Known for special gluten-free recipe preparation for special dietary needs. Knowledgeable School Cafeteria Worker specializing in inventory receiving, sorting and storing. Expertise includes equipment operation and maintenance. Maintain cost controls through correct portioning and minimizing waste. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Customer Service Cashier
Supermarket
Jamaica, NY
01.1993 - 07.2000
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Streamlined the checkout process for faster service and improved customer experience.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Tutor
Self Employed Web
Jamaica, NY
03.2000 - 07.2003
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Developed student confidence through positive reinforcement strategies.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Lunch Aide
HES Academy
Dearborn Heights, MI
10.2021 - Current
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
- Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
- Managed diverse dietary needs for students with allergies and sensitivities, ensuring their well-being during meal times.
- Implemented portion control measures, reducing food waste while maintaining healthy serving sizes for students.
- Enhanced lunchroom safety by maintaining a clean and organized environment.
- Ensured compliance with local health regulations through diligent attention to cleanliness and sanitation standards in the lunchroom facility.
- Facilitated smooth communication between kitchen staff, administrators, teachers, parents, and students regarding lunch-related matters.
- Coordinated special events such as themed lunches or holiday celebrations, fostering a sense of community within the school environment.
- Utilized strong conflict resolution skills to address any issues or disputes that arose during meal times.
- Assisted students in making healthier food choices, promoting overall wellness and better academic performance.
- Collaborated with school staff to develop nutritious meal plans that catered to various dietary requirements.
- Assisted with the set-up and tear-down of lunchroom facilities before and after meal periods, maintaining an organized workspace for efficient operation.
- Provided exceptional customer service to both students and staff, creating a pleasant dining experience for all parties involved.
- Maintained accurate records of student allergies and dietary restrictions, ensuring appropriate accommodations were made during food preparation and service.
- Improved student nutrition by carefully monitoring food preparation and serving sizes.
- Provided support during school-sponsored activities and events that required food service, ensuring a seamless experience for all participants.
- Contributed to an inclusive and welcoming atmosphere within the lunchroom by treating all students and staff with respect and professionalism.
- Monitored inventory levels of food items and supplies, alerting management when restocking was needed to prevent shortages or delays in service delivery.
- Streamlined food service processes to reduce waste and improve efficiency in the lunchroom.
- Trained new Lunch Aides on proper procedures, policies, and guidelines pertaining to their role within the school community.
- Fostered positive social interactions among students by enforcing proper lunchroom etiquette and behavior guidelines.
- Cleaned and sanitized surfaces, tools and equipment.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked condiments, beverages and utensils per expected use levels.
- Prepared ingredients and recipe components ahead of time.
- Served food according to temperature, safety and presentation guidelines.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Provided exemplary service to students, staff, and visitors.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
Education
GED -
Pearson Vue GED Services
RemoteBBA - Commerce
Woman's College
Karachi, PakistanSkills
- Empathy and patience
- Child Supervision
- Food safety knowledge
- Food handling
- Student Supervision
- Meal Preparation
- Sanitation Practices
- Safety Management
- First Aid Training
- Food presentation
- First Aid
- Hygiene maintenance
- Allergy management
- Portion Control
- Nutrition Awareness
- Menu Planning
- Cafeteria monitoring
- Problem-Solving
- Cleaning and sanitizing
- Cleaning and sanitation
- Verbal and written communication
- Food handling safety
- Money Handling
- Safe Food Handling
- Kitchen Support
- Dishwashing
- Cooking
- Equipment Operation
- Food Quality Standards
- Ingredient Preparation
- Food Storage Procedures
- Food Production
- Nutrition understanding
- Waste Reduction
- Portion Management
- Facility Maintenance
- Presentation skill
- Compliance
Timeline
Lunch Aide
HES Academy
10.2021 - Current
Tutor
Self Employed Web
03.2000 - 07.2003
Customer Service Cashier
Supermarket
01.1993 - 07.2000
GED -
Pearson Vue GED Services
BBA - Commerce
Woman's College