Izabella Paz
San Jose,CA
Summary
I have worked in many different environments and am able to adapt quickly and am trustworthy and dedicated with 4 years of experience serving customers and handling money. I am experienced in taking information and providing service to customers quickly and efficiently, I am happy to give customers the kind of service and kindness I wish to experience when I need it. I am also able to help with requests and meeting special needs. I am a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Experience Expert
Waterworks Aquatics
06.2023 - Current
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and
- Responded proactively and positively to rapid change.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Met customer call guidelines for service levels, handle time and productivity.
- Documented customer interactions in internal database to maintain customer service history details.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
Food Clerk
Albertsons
11.2022 - 12.2023
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed refunds and exchanges in accordance with company policy.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Arranged items in display cases to promote sales.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted in the training of new employees, sharing best practices and expertise for successful onboarding experiences.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Prepared orders for customers without delay to deliver excellent service.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Retrieved items for customers and verified prices.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Excellent communication skills, both verbal and written.
Child Care Provider
Choices For Children
08.2021 - 04.2023
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Assisted in potty training and toilet hygiene.
- Assisted children with homework and school projects, reinforcing learning concepts introduced in the classroom.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Developed age-appropriate activities and crafts to engage children.
- Liaised with parents and guardians to discuss child progress.
- Read stories, sang songs and facilitated creative play.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Broadway High School
San Jose05.2021
Skills
- Report Writing
- Calm Under Pressure
- Adaptable learning
- Active Listening
- Critical Thinking
- Cash Handling
- Inbound phone calls
- Communicating with clients
- Customer Service
- Answering questions
- Call Control
- Friendly, Positive Attitude
- Recordkeeping
Timeline
Customer Experience Expert
Waterworks Aquatics
06.2023 - Current
Food Clerk
Albertsons
11.2022 - 12.2023
Child Care Provider
Choices For Children
08.2021 - 04.2023
High School Diploma -
Broadway High School
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