Izabelle Banchs
Chicopee,MA
Summary
Highly organized, detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Taxland
Springfield, MA
09.2025 - Current
- Greet clients at front desk and maintain smooth appointment flow, improving punctuality and client satisfaction.
- Answer incoming calls and triage inquiries to provide timely information and reduce follow-up work.
- Schedule and coordinate appointments to optimize calendar utilization and prevent double-bookings.
- Prepare and organize client documents to ensure accuracy and readiness for meetings.
- Prepare and log tax returns, print client copies, and process payments with consistent accuracy and record keeping.
Package Handler
FedEx:Ground
Chicopee, Massachusetts
06.2025 - Current
- Handled high-volume package sorting and loading to meet daily dispatch targets while maintaining safety standards and improving throughput.
- Operates conveyor and scanning equipment to ensure accurate tracking and reduce misroutes, resulting in measurable reductions in delivery errors.
- Collaborates with team to accelerate shift output, producing measurable improvements in throughput and shift efficiency.
- Maintains clean, organized work areas and follows weight-handling protocols to minimize injuries and operational downtime.
- Ensures individual accountability for clean trucks and a safe environment to support timely deliveries and reduce safety incidents.
Circulation Desk
Damour Library WNEU
08.2024 - Current
- Assist patrons in checking out and returning books, magazines, and other library materials.
- Assist students, faculty, and staff with locating materials within the library.
- Greet library users, and provide a friendly and helpful environment.
- Answer phone calls in a professional and friendly manner.
Sales Associate
Marshalls
05.2022 - 08.2025
- Provide excellent customer service to customers.
- Met merchandising standards by keeping the store stocked and products faced.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Engaged with guests to understand and anticipate customer service needs.
- Assisted customers with product selection to ensure customer satisfaction.
Education
Accounting And Finance
Western New England University
Springfield05.2028
Skills
- Teamwork and Collaboration
- Effective Communication
- Customer Service
- Microsoft Platforms
- Problem Solving
- Individual Accountability
- Client Relations
Timeline
Administrative Assistant
Taxland
09.2025 - Current
Package Handler
FedEx:Ground
06.2025 - Current
Circulation Desk
Damour Library WNEU
08.2024 - Current
Sales Associate
Marshalls
05.2022 - 08.2025
Accounting And Finance
Western New England University