Izabelle Lind
Concord,OH
Summary
Management experience with strong performance in high-pressure environments. Focus on delivering consistent guest satisfaction. Team leadership supported by clear communication and reliable collaboration.
Overview
5
5
years of professional experience
Work History
Key hourly manager
Dave and busters
Northridge, California
08.2021 - 04.2026
- Managed Dave & Buster's floor operations, guest flow, and team coverage.
- Supervised food, beverage, and arcade service standards across shifts.
- Coordinated opening and closing duties for restaurant and game areas.
- Trained team members on service steps, safety rules, and company policies.
- Monitored cash handling, POS transactions, and register accuracy.
- Resolved guest concerns using Dave & Buster's service guidelines.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Server
Clementines
Olmsted Falls, Ohio
08.2022 - 10.2024
- Delivered attentive table service for guests at Clementines dining room.
- Coordinated food and drink service with hosts, bartenders, and kitchen staff.
- Recorded orders accurately using POS system and communicated kitchen requests.
- Provided excellent customer service to ensure satisfaction.
- Supported opening and closing duties, including setup, stocking, and cleanup.
Retail Sales Associate
American Eagle
North Olmsted, Ohio
07.2021 - 06.2022
- Greeted customers and provided product guidance on American Eagle floor
- Processed purchases and returns using point-of-sale register
- Replenished merchandise and maintained organized sales floor displays
- Organized and folded apparel in designated areas of the store to enhance visual appeal. and recovered fitting rooms after customer use
- Supported shipment processing and tagged new inventory for floor placement
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School Diploma -
Brunswick High School
Brunswick, OH06-2021
Some College (No Degree) - Environmental Science
University of Phoenix
Tempe, AZSkills
- Point-of-sale transactions
- Cash handling
- Floor management
- Customer service
- Clear communication
- Problem solving
- Team leadership
- Operations management
- Budget control
- Opening operations
- Closing operations
- Staff training
Timeline
Server
Clementines
08.2022 - 10.2024
Key hourly manager
Dave and busters
08.2021 - 04.2026
Retail Sales Associate
American Eagle
07.2021 - 06.2022
High School Diploma -
Brunswick High School
Some College (No Degree) - Environmental Science
University of Phoenix