Eleighvion Martin
Myerstown,PA
Summary
Dynamic Key Holder at Dunkin' Donuts with expertise in cash handling and exceptional customer service. Successfully resolved customer complaints, enhancing satisfaction and loyalty. Proven ability to train and mentor staff while managing store operations efficiently. Skilled in multitasking and maintaining high standards during peak hours, ensuring a seamless experience for customers.
Overview
2
2
years of professional experience
Work History
Key Holder
Dunkin' Donuts
05.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Worked front counter, drive-thru and other areas.
- Handled numerous orders concurrently while maintaining high standards of quality and efficiency.
- Acquired comprehensive knowledge of products to address inquiries effectively.
Education
Eastern Lebanon County Sr Hs
Myerstown, PA05.2027
Skills
- Customer service
- Cash handling
- Training and mentoring
- Staff oversight
- Drawer counting
- Time management
- Complex Problem-solving
- Multitasking and organization
- Clear communication
- Store opening and closing
- Menu memorization
- Point-of-sale transactions
Timeline
Key Holder
Dunkin' Donuts
05.2024 - Current
Eastern Lebanon County Sr Hs