Dedicated and empathetic customer service professional with a strong foundation in essential soft skills. Exceptional communication and active listening abilities enable me to understand and address customer needs effectively. My patience and adaptability shine in resolving complex issues and defusing tense situations, ensuring lasting customer satisfaction. I thrive in collaborative team environments, fostering positive working relationships and delivering exceptional service with a customer-first mindset.
Hi, I’m
Izabelle Youngers
Wichita,KS
Summary
Overview
4
years of professional experience
1
Certification
Work History
Johnson & Wales UniversityProvidence, RI
Student Assistant
09.2022 - 01.2023
Job overview
- Communicated effectively with and between management, staff, and customers to provide effective and streamlined assistance
- Assisted over 200 customers a day while always demonstrating respect, integrity, and friendliness
- Increased customer service success rates by over 100% by quickly resolving issues, directing others toward efficiency, and maintaining personal accountability
Kingman Drug INCKingman, KS
Customer Service Cashier
08.2018 - 08.2022
Job overview
- Recognized for exceptional customer service skills, contributing to the store receiving an award for best customer service
- Acted as the primary point of contact for over 100 customers a day, driving customer loyalty and consistent sales through friendly and knowledgeable service
- Delivered energetic responses to customers in-store, online, and by telephone, going above and beyond to serve their needs and and feedback to improve service quality
- Utilized multiple technological interfaces to process transactions, including cash, checks, debit/credit cards, and insurance claims.
Education
Johnson & Wales UniversityProvidence, RI
Bachelor of Science from Psychology
University Overview
- 3.85 GPA
- Spring, 2023 - Dean's List
- Fall, 2022 - President's List
- Presidential Scholarship Recipient
Skills
- Cross-Functional Communication
- Software Expertise: Word, Excel, Access, Powerpoint, Outlook, Google Drive, Sheets, Forms, Calendar, and Gmail
- Operating System Proficiency (MacOS, Windows 10/11)
- Customer Account and Data Management
- Customer Relations and Service
Certification
- Microsoft Office Applications Master Certification [Word, Excel, Access, Powerpoint]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Continuous improvement is better than delayed perfection
Timeline
Student Assistant
Johnson & Wales University
09.2022 - 01.2023
Customer Service Cashier
Kingman Drug INC
08.2018 - 08.2022
Johnson & Wales University
Bachelor of Science from Psychology
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