Izaiah Gutierrez
Cheyenne,WY
Summary
Operations-focused Shift Manager with more than five years of experience leading teams, improving daily operations, and delivering excellent customer service in high-volume environments. Proven success supervising teams of up to 10 employees, training more than 20 team members, managing inventory, cash accountability, food safety, and daily operations while maintaining high performance standards. Currently completing dual Associate degrees in Business Administration and Management Information Systems and committed to building a long-term career in leadership and operations management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
08.2025 - Current
- Lead daily operations while supervising teams of 8–10 employees in a high-volume restaurant serving approximately 350 vehicles each day.
- Train, coach, and develop more than 20 employees, including mentoring a team member into a Shift Manager role.
- Coordinate employee assignments, break schedules, and labor deployment to maintain productivity during peak business periods.
- Perform daily safe counts, reconcile cash drawers, balance tills, and prepare bank deposits ranging from $500–$1,300.
- Complete digital inventory counts, organize incoming inventory, and maintain inventory accuracy.
- Monitor food waste and work with the management team to reduce product loss, particularly during breakfast-to-lunch transitions.
- Maintain ServSafe food safety standards by completing daily temperature logs, sanitation procedures, and quality inspections.
- Open and close the restaurant while ensuring operational, financial, and food safety procedures are completed accurately.
- Resolve customer concerns professionally while maintaining a positive guest experience.
- Created and implemented an employee recognition program that encouraged managers to recognize employees who consistently demonstrated strong performance and company standards.
Team Member
Taco Bell
03.2025 - 08.2025
- Cross-trained in drive-thru, front counter, and kitchen operations, developing versatility in all areas of restaurant operations.
- Delivered fast, friendly, and accurate customer service while maintaining speed of service during high-volume meal periods.
- Prepared food according to Taco Bell quality standards while following all food safety and sanitation procedures.
- Worked efficiently across multiple stations to support daily operations and meet customer demand.
- Maintained a clean, organized, and safe work environment while contributing to overall team performance.
- Collaborated with team members to ensure accurate orders, reduce wait times, and provide an excellent guest experience.
Assistant Manager
Taco Johns
10.2022 - 11.2023
- Assisted the General Manager with daily restaurant operations, employee supervision, and shift execution in a fast-paced environment.
- Helped train and onboard new employees while reinforcing company standards, customer service expectations, and food safety procedures.
- Supported opening and closing operations by preparing workstations, completing shift responsibilities, and maintaining operational readiness.
- Assisted with cash handling, drawer accountability, and daily financial procedures to ensure accurate transactions and deposits.
- Helped organize inventory deliveries, stock products, and maintain inventory levels to support efficient daily operations.
- Maintained food safety, sanitation, and quality standards in compliance with company policies and health regulations.
- Resolved customer concerns professionally while promoting a positive guest experience and supporting overall restaurant performance.
- Worked closely with management to maintain labor efficiency, improve teamwork, and ensure smooth restaurant operations during busy service periods.
Education
Associate of Arts - Business Administration And Management
Western Nebraska Community College
Scottsbluff, NE12.2026
Associate of Arts - Managment of Information Systems
Western Nebraska Community College
Scottsbluff, NE12.2026
Skills
Leadership
Team Leadership
Employee Training & Development
Restaurant Operations
Inventory Management
Cash Handling
Customer Service
Food Safety & Sanitation
ServSafe Food Protection Manager
Problem Solving
Microsoft Excel
Communication
Accomplishments
• Scholarship Recipient – Selected to participate in a Study Abroad Program in Greece, strengthening cross-cultural communication, adaptability, and global business awareness.
• Future Business Leaders of America (FBLA) – Served as Vice President and represented the organization at multiple National Leadership Conferences.
• Spanish National Honor Society – Leadership member and volunteer supporting chapter initiatives and student engagement.
• ServSafe Food Protection Manager Certified.
• Trained and developed more than 20 employees, including mentoring a future Shift Manager.
• Managed daily safe counts, cash reconciliation, and bank deposits ranging from $500–$1,300.
• Created an employee recognition program that promoted accountability, reinforced company standards, and recognized outstanding employee performance.
Certification
• ServSafe Food Protection Manager Certification
Timeline
Shift Manager
Burger King
08.2025 - Current
Team Member
Taco Bell
03.2025 - 08.2025
Assistant Manager
Taco Johns
10.2022 - 11.2023
Associate of Arts - Business Administration And Management
Western Nebraska Community College
Associate of Arts - Managment of Information Systems
Western Nebraska Community College