Izamary Castillejos Lopez
Vineland,NJ
Summary
Dynamic customer service professional with experience at Groupe SEB, excelling in active listening and critical thinking. Proven track record in resolving customer issues efficiently and enhancing satisfaction. Great at managing high pressure situations and achieving results. Skilled in data entry and clerical support, consistently exceeding expectations and contributing to team success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Groupe SEB
Millville
05.2022 - 02.2023
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring timely follow-up and resolution.
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sorter
Amazon
Franklin Township
11.2020 - 05.2021
- Operated scanning equipment to track and manage incoming and outgoing shipments.
- Played key role in meeting daily sorting quotas through diligent work and focus.
- Minimized downtime by promptly addressing and resolving sorting machine malfunctions.
Waitress/Host
IHOP
East Brunswick, NJ
08.2017 - 01.2021
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Handled high pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Sorter
Marshall’s
Vineland, NJ
10.2021 - 2022
- Adapted quickly to changes in workload, demonstrating flexibility and reliability under pressure.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Education
High School Diploma -
Piscataway Votech
Piscataway, NJ06.2019
Skills
Customer service
Active listening
Data entry
Critical thinking
Clerical support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Groupe SEB
05.2022 - 02.2023
Sorter
Marshall’s
10.2021 - 2022
Sorter
Amazon
11.2020 - 05.2021
Waitress/Host
IHOP
08.2017 - 01.2021
High School Diploma -
Piscataway Votech