Izanna Walker
Atlantic City,NJ
Summary
Dynamic sales professional with proven expertise in customer service and upselling strategies, honed at Macy's and Levi Strauss. Excelled in building customer loyalty and exceeding sales targets through exceptional product knowledge and interpersonal skills. Adept at multitasking and fostering team collaboration, consistently contributing to a positive shopping experience and revenue growth.
Overview
2
2
years of professional experience
Work History
Women’s Shoes Sales Associate
Macy's
09.2023 - 04.2024
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by brand, style, and color to maintain clean, visually-appealing showroom.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Seasonal Sales Associate
Levi Strauss
11.2021 - 01.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.2023
Skills
- Target Achievement
- Upselling strategies
- Fashion Awareness
- Customer Service
- Brand Awareness
- Store maintenance
- Promotions understanding
- Product Merchandising
- Teamwork and Collaboration
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and Flexible
- Organizational Skills
- Decision-Making
- Cash Handling
- Inventory and Stocking
- Store Opening and Closing
- Safety and Cleanliness Standards
- Building Customer Loyalty
- Product Knowledge
- Basic Mathematics
- Store Policies and Procedures
Languages
English
Native or Bilingual
Timeline
Women’s Shoes Sales Associate
Macy's
09.2023 - 04.2024
Seasonal Sales Associate
Levi Strauss
11.2021 - 01.2022
High School Diploma -
Atlantic City High School
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