Izareli Lopez
Houston,TX
Summary
Dynamic and empathetic professional with a proven track record at Titan Technologies International, enhancing customer loyalty through exceptional customer service. Skilled in critical thinking and AHA BLS CPR certified, adept at managing high-stress situations and ensuring safety and satisfaction. Demonstrates strong organizational skills and a commitment to continuous improvement and positive outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Titan Technologies International
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong skills to provide informed recommendations based on individual applicant needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Infant Caregiver
Koala Cubs
04.2022 - 08.2023
- Documented children's growth and development.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Chiropractor Assistant
Oasis Nutrition & Rehab
09.2021 - 02.2022
- Supported patients during treatments by properly positioning them for optimal results.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry life
- Visual and auditory learner
- AHA BLS CPR Certified
- CERT Trained
- Communication skills
- Self-starter
- Organizational Skills
- Progress Reporting
- Cleaning and Sanitation
- Classroom Management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Titan Technologies International
09.2024 - Current
Infant Caregiver
Koala Cubs
04.2022 - 08.2023
Chiropractor Assistant
Oasis Nutrition & Rehab
09.2021 - 02.2022
High School Diploma -
Pasadena Memorial High School
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