Izaul Gonzalalez
Haverstraw
Overview
2
2
years of professional experience
Work History
Operations Assistant
SUNY Brockport
Rochester
09.2024 - 01.2026
- Collaborated with the team to ensure objectives were completed as needed, and communicated needs as they arose.
- Managed scheduling and logistics for meetings, events, and academic programs, improving coordination.
- Allocated over $10,000 in budget funds to ensure sufficient funds for event planning and supply replenishment.
- Maintained accurate documentation of project details, budget expenditures, and event planning for record-keeping and reporting.
- Advocated for the needs of the students, faculty, and professors, addressing concerns, and facilitating solutions to support the community.
IT Systems and Network Associate
SUNY Brockport
Brockport
04.2024 - 01.2026
- With a team of three other student workers, configured 1,200 new access points to be deployed in 36 buildings across campus over four months.
- Experience with network monitoring software, like Cisco Prime, Meraki, and LibreNMS.
- Resolve end-user trouble tickets, and escalate complex issues to maintain seamless operations and user satisfaction.
- Conducting wireless network surveys with Ekahau Sidekick 2 software to optimize performance and reliability.
- Implemented project management processes using Microsoft Teams, enhancing team collaborations, and tracking processes across multiple projects.
- Manage the data communications closet wiring and cleanup project, which entailed installing new switches, port reclamation, port-to-drop ID mapping, installation of new switches, and migration to improve the environment.
- Consolidated devices by removing cabling and servers from a live data center to optimize efficiency.
Technology Assistant
SUNY Brockport
Brockport
09.2023 - 06.2024
- Provided desktop support for Mac and Windows devices by reloading, configuring, and troubleshooting devices.
- Conducted training sessions to assist staff efficiently using various devices and classroom technology, including Zoom Room, printing, and Microsoft Office.
- Created user-friendly instructional content for effective communication of technical procedures.
- Documented technical problems in Team Dynamix, and collaborated with members to identify optimal solutions.
- Utilized Microsoft Intune and System Center Configuration Manager (SCCM) for device management.
Education
Associate of Science - Computer Information Systems
SUNY Brockport
Brockport, NY12-2025
Certificate of Completion - Electricity And Wiring
Rockland County BOCES
West Nyack, NY12.2021
High School Diploma -
North Rockland High School
Thiells, NY06.2021
Skills
- Technical documentation
- Bilingual communication
- Wireless networking
- Information security
- Software installation
- Troubleshooting and support
- Computer hardware expertise
- Team collaboration
- Time management
- Problem solving
- Effective communication skills
- Budget management
- Organizational skills
References
References available upon request.
Timeline
Operations Assistant
SUNY Brockport
09.2024 - 01.2026
IT Systems and Network Associate
SUNY Brockport
04.2024 - 01.2026
Technology Assistant
SUNY Brockport
09.2023 - 06.2024
Associate of Science - Computer Information Systems
SUNY Brockport
Certificate of Completion - Electricity And Wiring
Rockland County BOCES
High School Diploma -
North Rockland High School