Izaul Gonzalalez
Brooklyn,NY
Overview
2
2
years of professional experience
Work History
Operations Assistant
Brockport Downtown
Rochester, NY
10.2024 - Current
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Maintained positive working relationship with fellow staff and management.
- Worked with users and support teams to troubleshoot reported problems.
- Operated audio-visual equipment to support event presentations and entertainment.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
IT Systems and Network Associate
SUNY Brockport
Brockport, NY
04.2024 - Current
- Documented processes for installation, configuration, maintenance and troubleshooting of IT systems.
- Performed daily maintenance of the IT systems including backups, troubleshooting, and optimization.
- Provided technical assistance to end-users in resolving hardware and software issues.
- Monitored network performance to ensure system availability to all users and performed necessary maintenance to support network availability.
IT Student Assistant
SUNY Brockport
Rochester, NY
09.2023 - 06.2024
- Enhanced user experience by troubleshooting software and hardware issues for students, faculty members, and staff.
- Led employee training sessions on various software platforms, enhancing overall organizational competency in technology usage.
- Reduced downtime by efficiently resolving technical problems in computer labs and classrooms.
- Collaborated with team members to develop IT solutions that addressed the unique challenges faced by students and staff.
- Promoted effective communication within the IT department by assisting with ticketing systems, prioritizing tasks, and following up on unresolved issues.
Education
Bachelor of Science - Computer Information Systems
SUNY Brockport
Brockport, NY05-2027
Certificate of Completion - Electricity And Wiring
Rockland County BOCES
West Nyack, NY12.2021
High School Diploma -
North Rockland High School
Thiells, NY06.2021
Skills
- Technical documentation
- Fluent in English and Spanish
- Wireless networking
- Information Security
- Software installation
- Troubleshooting
- Computer hardware
- Team Collaboration
- Time management
- Problem solving
- Effective communication
- Budget management
- Organizational skills
- Team collaboration
References
References available upon request.
Timeline
Operations Assistant
Brockport Downtown
10.2024 - Current
IT Systems and Network Associate
SUNY Brockport
04.2024 - Current
IT Student Assistant
SUNY Brockport
09.2023 - 06.2024
Bachelor of Science - Computer Information Systems
SUNY Brockport
Certificate of Completion - Electricity And Wiring
Rockland County BOCES
High School Diploma -
North Rockland High School
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