IZAYAH RIETTIE
Lakeland,FL
Summary
Results-driven operations leader with 5+ years of experience managing multi-million-dollar business units, driving revenue growth, and developing high-performing teams. Proven track record of owning full P&L performance, optimizing fleet logistics and operational efficiency, and delivering strong customer satisfaction in high-volume environments. Experienced in leading large-scale operations, improving performance metrics, and executing data-driven strategies to achieve business objectives.
Overview
8
8
years of professional experience
Work History
Branch Manager
Enterprise Mobility
Tampa, FL
11.2022 - Current
- Lead end-to-end operations for a high-volume branch managing a fleet of 7,000+ vehicles
- Own full P&L for a business unit generating $1M- $1.5M in annual revenue
- Manage and develop a team of 12–18 employees, driving performance through coaching and accountability
- Increased revenue by an estimated 10–15% year-over-year through sales strategy and account growth
- Improved customer satisfaction scores by 15%+ through service-focused leadership and process improvements
- Developed and promoted 30+ employees into higher-level roles, strengthening leadership pipeline
- Implemented operational efficiencies that reduced downtime and improved fleet utilization by 10%+
- Led hiring, onboarding, and performance management to maintain a high-performing team
- Ensured compliance with corporate policies, risk management, and operational standards
Assistant Branch Manager
Enterprise Mobility
Lakeland, FL
11.2021 - 12.2022
- Supported P&L operations for a branch generating approximately $500K- 750K in annual revenue
- Supervised and coached a team of 8–12 employees to improve sales and service performance
- Contributed to Top 5 branch ranking company-wide based on revenue and performance metrics
- Increased sales conversion rates by approximately 10% through employee coaching and sales training
- Conducted financial and KPI analysis to identify growth opportunities and operational improvements
Management Trainee
Enterprise Mobility
Winter Haven, FL
11.2020 - 11.2021
- Consistently exceeded sales targets, ranking among top performers in upselling protection products
- Generated $3K–$6K+ in additional monthly revenue through effective sales techniques
- Gained hands-on experience in operations, logistics, and customer service management
- Built strong customer relationships, contributing to improved retention and repeat business
Delivery Technician
Rockin Bouncies
Lakeland, FL
07.2018 - 08.2020
- Managed 10–15 daily deliveries, optimizing routes for efficiency and timeliness
- Maintained a 95%+ on-time delivery rate across local and regional routes
- Resolved customer issues on-site, contributing to high satisfaction and repeat business
- Safely operated company vehicles with zero major incidents
Education
Bachelor of Science - Business Management
Union College
KYSkills
- Microsoft Excel
- Data Analysis
- Financial Reporting
- Logistics & Fleet Management
- KPI Dashboards
- Operations Management
- Revenue Forecasting
- Decision Making & Problem Solving
- Workforce Management Tools
Accomplishments
- Promoted from Management Trainee to Branch Manager within 2 years
- Managed $8M–$12M+ annual revenue business unit
- Developed and promoted 30+ employees into leadership roles
- Increased branch revenue and customer satisfaction consistently year-over-year
- Contributed to Top 5 company branch ranking
CORE COMPETENCIES
- Operations Management
- P&L Management
- Revenue Growth
- Sales Strategy
- Team Leadership
- Talent Development
- Customer Experience (CX)
- Financial Analysis
- KPI Tracking
- Process Improvement
- Staffing & Workforce Planning
- Training & Coaching
- B2B/B2C Sales
- Strategic Planning
- Performance Management
- Logistics & Fleet Management
Timeline
Branch Manager
Enterprise Mobility
11.2022 - Current
Assistant Branch Manager
Enterprise Mobility
11.2021 - 12.2022
Management Trainee
Enterprise Mobility
11.2020 - 11.2021
Delivery Technician
Rockin Bouncies
07.2018 - 08.2020
Bachelor of Science - Business Management
Union College