Izayah Santiago
Everett,WA
Summary
Adept at enhancing front-end operations, I leveraged customer service excellence and time management skills at 7-eleven to streamline transactions and elevate customer satisfaction. My expertise in front-end performance optimization and a proven track record in retail transactions underscore my ability to significantly contribute to team efficiency and productivity.
Overview
1
1
year of professional experience
Work History
Front End Associate
7-eleven
05.2023 - 06.2024
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Drive-Thru Cashier
McDonald's
12.2022 - 05.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Education
High School Diploma -
Everett High School
Everett, WA06.2023
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
Timeline
Front End Associate
7-eleven
05.2023 - 06.2024
Drive-Thru Cashier
McDonald's
12.2022 - 05.2023
High School Diploma -
Everett High School
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