IZEL FLORES-RODRIGUEZ

• first point of customer outreach
• streamline experience for second representative and customers at once
• established repertoire while building the value of services offered
• acknowledge and address any objections or concerns
• effective use of all training materials verbal and written in order to achieve high sales rate
• work with multiple pitch teams to gain more experience with different customer bases
• Excel in positive customer experience
• skillful use of company applications

• cross trained as a server, greeter and food runner all positions carried out with skill and excitement
• Maintained knowledge of all show times, vendors, and gave directions to navigate the restaurant attractions
• Memorized all allergen friendly options on the menu and offered modifications for guests
• balanced reservation times with a good guest experience for each table
• Habitually assisted other team members to maintain order for customers and efficiency for the restaurant
• Continued to expand knowledge on company changes to give guests informed answers to any questions

• always aware of current promotions during each shift such as happy hours, bogo or seasonal deals
• consistently provided a positive experience for customers when carrying out basic expectations
• Followed identification requirements when alcohol is ordered in a friendly and respectful manner
• Built upon menu knowledge to recommend the best options for each customer at a table
• Practiced bartending skills by assisting bartenders when needed
• professional and skilled handling of cash transactions

Continued employment position starting Jun 2024 to Nov 2024

• Collaborate with company management and fellow store supervisors so that the store runs smoothly and increases profits
• Oversee all employees on my shifts including; directing break times, deciding positions for the day and ensuring quality work
• Main trainer for all new employees of the store in order to create consistent food, drinks, and service quality
• Monitor waste, in-store stock, storage stock, and record it
• Responsible for security keys, recording revenue for the day, counting the safe, and locking the store for close