Izellah Orbon
Tomball,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Business Support
Simic CPA
09.2021 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Processed manual checks for employees in accordance with company policies.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Education
Associate of Science - Nursing
Lone Star College
Tomball06.2026
Skills
- Basic accounting
- Payment Processing
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Active Listening
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Business Support
Simic CPA
09.2021 - Current
Associate of Science - Nursing
Lone Star College
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