Izhan Malik

Vice President, Branch Manager

• Lead operations of a high-volume branch while executing district and regional strategies across consumer and business banking, sales, service, and risk.
• Manage and grow a $360M+ consumer and business deposit portfolio through disciplined portfolio management, client retention, and relationship deepening in partnership with my team.
• Drive integrated consumer–business relationship growth by aligning branch bankers, business bankers, and specialists around shared portfolio goals.
• Develop and coach leaders through structured performance management, pipeline reviews, portfolio reviews, and succession planning.
• Translate district objectives into branch-level execution plans in collaboration with consumer and business banking teams to improve growth, profitability, and client experience.
• Serve as escalation point for complex client, operational, and colleague issues while maintaining policy adherence and sound judgment.
• Maintain a strong control environment through audit readiness, operational risk management, and compliance discipline.
• Partner with senior leadership on performance trends, staffing decisions, portfolio health, and corrective action planning.

Leadership Development Program (Selective, 12 Months) — Santander Bank (01/2025 – 12/2025)

• Served in an acting District Executive capacity supporting oversight of multiple branches, managers, and portfolios.
• Led district-wide performance and portfolio assessments and delivered data-driven improvement plans across consumer and business banking.
• Partnered with senior leaders on talent development, escalation management, and strategic execution.

• Managed and developed a team of 6 bankers responsible for a $200M+ consumer and business deposit portfolio, driving disciplined portfolio management and share-of-wallet growth.
• Led cross-selling of consumer and business products, including deposits, lending, and merchant services, resulting in strong portfolio expansion and client retention.
• Recognized as a top-performing team in the market for achieving and exceeding business and consumer banking goals.
• Drove new client acquisition through proactive business prospecting, supporting clients with loans, treasury, merchant, and core banking solutions.
• Ranked as a top-producing team for merchant services and business acquisition within the market.
• Delivered consistent branch performance through structured execution rhythms, scorecard accountability, and regular performance reviews across sales, service, and risk.
• Built and sustained a high-performing culture by leading hiring, onboarding, coaching, and leadership development initiatives.
• Achieved top-tier customer experience results (5/5 rating) while exceeding growth targets across deposits, lending, and investment solutions.
• Improved colleague engagement and culture, increasing Human Sigma results from Level 2 to Level 6.
• Expanded community and institutional relationships, including a strategic partnership with Rutgers University, delivering financial education programs that strengthened brand presence and business pipeline.

• Managed and grew a personal book of consumer and small business relationships, delivering comprehensive banking solutions aligned to client needs.
• Prospected and onboarded new consumer and small business clients through proactive relationship building and referral generation.
• Supported small business growth by structuring and delivering business lines of credit, term loans, credit cards, and merchant services.
• Recognized as a top regional producer for business merchant services and small business credit card acquisition.
• Served as Personal Loan Champion, consistently exceeding sales targets and performance expectations.
• Earned Top Performer recognition for sustained goal attainment, client satisfaction, and revenue contribution.
• Exceeded revenue objectives of $8000 per quarter.

• Oversaw multi-store operations including sales, staffing, and inventory management.
• Developed and implemented training programs for store managers, improving team performance across multiple locations.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Developed and executed successful business plans that resulted in improved market share and profitability within the region.
• Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
• Established and maintained operational standards for 27 locations.
• Led regional operations, ensuring compliance with company policies and procedures.
• Monitored financial performance of stores, implementing corrective actions when necessary.
• Boosted brand growth by devising strategic network and marketing tactics.