Izuchukwu Shedrack Ugwu
Esmond
Summary
Dynamic and goal-oriented professional with experience as a Work From Home Agent at Falls Motors. Demonstrated exceptional multitasking and issue resolution skills while maintaining high accuracy. Proficient in Microsoft Office and adept at managing customer interactions, ensuring satisfaction and effective communication. Committed to delivering results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Work From Home Agent
Falls Motors
09.2022 - 04.2025
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Education
High School Diploma -
Immaculate Conception College
Edo State, Nigeria06-2007
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Microsoft office
- Professional telephone demeanor
- Data entry
- Order processing
- Issue and complaint resolution
- Call documentation
- MS office
- Sales transactions
- Sales closing
- Staff education and training
Languages
English
Full Professional
Timeline
Work From Home Agent
Falls Motors
09.2022 - 04.2025
High School Diploma -
Immaculate Conception College
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