Izzettin Ozgun
Narragansett,USA
Overview
13
13
years of professional experience
Work History
Private Driver
IZZ Private Driver
Narragansett, RI
01.2021 - 10.2023
- Responsible for verifying vehicle maintenance records and ensuring that they are up-to-date prior to departing on trips.
- Ensured passenger comfort at all times by adjusting climate control settings, radio stations, as requested.
- Provided assistance with luggage loading and unloading and other related tasks as needed to give the best customer experience.
- Familiarized self with local streets and points of interest in order to provide accurate directions when necessary.
PIZZA RESTAURANT OWNER
BRO'SS PIZZA LLC
Warwick, RI
10.2024 - 03.2026
- Developed and implemented standard operating procedures to enhance service quality and efficiency.
- Managed daily operations, ensuring compliance with health regulations and safety standards.
- Optimized inventory management processes to minimize waste and reduce costs.
- Established relationships with local suppliers to improve product sourcing and quality.
- Trained and mentored staff on customer service excellence and menu knowledge.
- Managed payroll, daily deposits, and cost controls.
- Fostered a positive work environment, enhancing team collaboration and employee retention.
- Led marketing initiatives that increased brand awareness within the community.
- Analyzed sales trends to identify opportunities for menu adjustments and promotions.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
Valet Supervisor
Upp
Newport, RI
10.2023 - 09.2024
- Supervised valet team to ensure efficient vehicle retrieval and parking operations.
- Trained and mentored new staff on best practices and company policies.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Coordinated scheduling to optimize workforce allocation during peak hours.
- Resolved customer complaints promptly, maintaining a positive guest experience.
- Collaborated with management to develop training materials for ongoing staff development.
Server
The Dunes Club
Narragansett, RI
05.2023 - 10.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Cook
Gansett Wrap
Narragansett, RI
07.2022 - 07.2023
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Cooked food according to recipes set by establishment.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
Bartender Server
New Dragon
Narragansett, RI
06.2022 - 07.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Delivery Driver
DoorDash
Narragansett, RI
11.2020 - 05.2022
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
Manager
Amazon Marketplace
Narragansett, RI
05.2021 - 03.2022
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Communicated plans and actions to meet departmental goals.
Prep Cook
George's of Galilee
Narragansett, RI
07.2020 - 11.2020
- Maintained clean, organized cook station in compliance with company standards, procedures, and sanitation requirements.
- Diced, sliced, and cut vegetables for use in dishes.
- Effectively communicated with team members and management regarding tasks or issues related to the kitchen area.
- Kept clean and orderly kitchen by washing dishes and sanitizing surfaces.
Labor Worker
Ozgun Mobilya (Furniture Company)
Seyhan, Adana
06.2019 - 09.2019
- Performed manual labor tasks such as lifting, carrying, pushing, pulling objects up to 50 lbs.
- Cleaned work area at the end of each shift per company guidelines.
- Organized materials and tools to maintain clean and neat work areas.
- Communicated effectively with supervisors and coworkers regarding job duties and responsibilities.
Civil Engineering Intern
Alpargun Construction
Cukurova, Adana
07.2018 - 08.2018
- Monitored construction sites to ensure compliance with safety regulations and applicable codes.
- Compiled reports summarizing project progress, timelines, and costs incurred.
- Created cost estimates for civil engineering projects based on labor and material requirements.
Manager's Assistant
ALT SPA
Kemer, Antalya
06.2017 - 09.2017
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Supported an environment of teamwork, co-operation, performance excellence and personal success.
- Provided direct supervision and guidance to crew members.
Server
Gonul Kahvesi (Coffee Shop)
Seyhan, Adana
06.2013 - 09.2013
- Provided customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
Education
Bachelor of Science (B.S.) - Civil Engineering
Cukurova University
Adana07-2020
Skills
- Organizational Skills
- Fluent in English
- Mathematical Skills
- Ability to Lift heavy weight
- Driving in adverse conditions
- Small business operations
- Multitasking proficiency
- Staff training and development
- Cash handling expertise
- Professional appearance
- Problem-solving
- Friendly and outgoing
- Decision-making capacity
- Multitasking and organization
- Punctual and reliable
- Customer service and support
LANGUAGES
Turkish - Native
English - Fluent
Timeline
PIZZA RESTAURANT OWNER
BRO'SS PIZZA LLC
10.2024 - 03.2026
Valet Supervisor
Upp
10.2023 - 09.2024
Server
The Dunes Club
05.2023 - 10.2023
Cook
Gansett Wrap
07.2022 - 07.2023
Bartender Server
New Dragon
06.2022 - 07.2023
Manager
Amazon Marketplace
05.2021 - 03.2022
Private Driver
IZZ Private Driver
01.2021 - 10.2023
Delivery Driver
DoorDash
11.2020 - 05.2022
Prep Cook
George's of Galilee
07.2020 - 11.2020
Labor Worker
Ozgun Mobilya (Furniture Company)
06.2019 - 09.2019
Civil Engineering Intern
Alpargun Construction
07.2018 - 08.2018
Manager's Assistant
ALT SPA
06.2017 - 09.2017
Server
Gonul Kahvesi (Coffee Shop)
06.2013 - 09.2013
Bachelor of Science (B.S.) - Civil Engineering
Cukurova University