IZZY ALCANTARA
New York,NY
Summary
Experienced professional with diverse background in healthcare, customer service, and team leadership. Proven ability to organize operations, guide clients, and thrive in fast-paced environments. Bilingual in English and Spanish, possessing strong communication and multitasking skills to effectively navigate various tasks and responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SHELTER SERVICES SUPERVISOR
NYCEM
2023.06 - Current
- Handled intake processes smoothly.
- Supported guest services to enhance overall experience.
- Oversaw HOST (OTI) system maintenance and collaborated with site managers.
Lead Sales Supervisor
T-Mobile / Custom Wireless
2022.12 - 2023.05
- Managed the supervision and guidance of more than ten sales team members.
- Executed point-of-sale operations and addressed customer inquiries.
- Increased revenue through strategic visual merchandising techniques.
Assistant Manager
Caridad & Louie's Restaurant
2018.08 - 2022.12
- Directed the processes of food prep, service, and stock management.
- Maintained high standards of facility hygiene.
Sales Associate
Kids Foot Locker
2017.05 - 2018.01
- Provided outstanding customer support.
- Maintained inventory accurately.
Education
Bachelor Of Accounting -
Bronx Community College, CUNY
Bronxville, NYHigh School Diploma - undefined
Bronx International High School
01.2018
Skills
- Office & Operations Management
- Sales & Relationship Building
- Team Training & Supervision
- Inventory & Scheduling
- Policy Enforcement
- Bilingual: English & Spanish
- Customer service
Certification
Lifeguard (2022)
Timeline
SHELTER SERVICES SUPERVISOR
NYCEM
2023.06 - Current
Lead Sales Supervisor
T-Mobile / Custom Wireless
2022.12 - 2023.05
Assistant Manager
Caridad & Louie's Restaurant
2018.08 - 2022.12
Sales Associate
Kids Foot Locker
2017.05 - 2018.01
High School Diploma - undefined
Bronx International High School
Bachelor Of Accounting -
Bronx Community College, CUNY