Nicholas Braddock
Altamonte Springs,FL
Summary
Dynamic IT professional and entrepreneur with a proven track record at Southwestern Illinois College, adept at managing over 4500 technology assets and enhancing data integrity. Skilled in project coordination and effective communication, I drive process improvements and foster team collaboration to achieve operational excellence and elevate user satisfaction. Recognized for initiative, organization, and a high level of integrity in handling sensitive information. Experienced in officee operations, customer service, and technology coordination. Currently pursuing an MBA with a focus on data analytics.
Overview
7
7
years of professional experience
Work History
Computing Services Coordinator
Southwestern Illinois College
Belleville, IL
03.2024 - 01.2026
- Administered comprehensive management and maintenance of over 4500 technology assets, guaranteeing accurate records and optimal operational functionality.
- Conducted regular audits and updates to maintain high standards of data accuracy in the company's database systems.
- Conducted regular quality checks to ensure data integrity.
- Managed cross-departmental project timelines and task execution to facilitate effective communication and accountability.
- Documented best practices while providing ongoing support and training to team members in technology procedures.
Help Desk Technician
Southwestern Illinois College
Belleville, IL
08.2023 - 03.2024
- Resolved technical issues for students and staff, ensuring minimal disruption to academic activities.
- Provided timely support via phone, email, and in-person consultations to enhance user experience.
- Assisted in maintaining IT inventory and managing equipment requests for various departments.
- Documented troubleshooting processes and solutions to build a comprehensive knowledge base for future reference.
Managing Partner & Founder
Pawsitively Happy Pet Services
O'Fallon, IL
07.2019 - 06.2023
- Analyzed operational processes and directed strategic initiatives to improve efficiency and increase revenue.
- Analyzed team performance data to develop metrics that drive accountability and improve overall effectiveness.
- Managed customer engagement records through CRM software to improve service delivery and client satisfaction.
- Oversaw all office business operations, including management of customer accounts, accounts payable, and billing processes.
- Coordinated marketing, team member scheduling, and logistics to enhance customer satisfaction and ensure on-time service delivery.
Manager
TC's Treats
Fairview Heights, IL
04.2019 - 10.2020
- Facilitated training sessions for new team members on standard operating procedures and safety protocols.
- Managed front-line personnel and daily operations to maintain operational efficiency and uphold quality benchmarks.
- Directed cash handling and inventory operations to uphold efficiency standards and adherence to compliance requirements.
Education
MBA - Data Analytics
05-2027
- 3.4 GPA
Bachelor of Science - Information Technology
12-2022
- 3.63 GPA
- Cum Laude
Associate of Applied Science - CIS Software Development
05-2021
- 3.71 GPA
Skills
- Office & Operations Management
- Accounts Payable & Receivable
- Customer Service & Client Relations
- Process Improvement & Documentation
- Enterprise Resource Planning
- Microsoft Office Suite (Including Advanced Excel Skills)
- Project Coordination & Scheduling
- Team Leadership & Training
- Effective Communication
- Decision-making
- Complex Problem-solving
Timeline
Computing Services Coordinator - Southwestern Illinois College
03.2024 - 01.2026
Help Desk Technician - Southwestern Illinois College
08.2023 - 03.2024
Managing Partner & Founder - Pawsitively Happy Pet Services
07.2019 - 06.2023
Manager - TC's Treats
04.2019 - 10.2020
Louisiana State University, Shreveport - MBA, Data Analytics
Southern Illinois University, Carbondale - Bachelor of Science, Information Technology
Southwestern Illinois College - Associate of Applied Science, CIS Software Development