Friendly customer service professional with experience in fast-paced environments. Skilled in customer engagement, organization, teamwork, and working under pressure while keeping service accurate, calm, and welcoming.
Work History
Ice Cream Server
2 Years 7 Months
Sicilian Bella Festa | 03.2024 - Current
Served ice cream and toppings while maintaining accurate portioning and presentation standards.
Handled POS transactions, processed payments, and provided prompt customer service during busy shifts.
Greeted incoming customers and provided reliable, friendly customer service.
Managed long lines of customers during peak times while maintaining professionalism under pressure.
Restaurant Hostess
8 Months
Bank + Vine | 09.2025 - 05.2026
Greeted guests promptly and managed waitlist flow to support smooth seating operations.
Seated parties according to reservation notes, table availability, and dining room pacing.
Communicated guest preferences and special requests to servers and kitchen staff.
Maintained clean, organized host stand while preparing menus and service materials.
Resolved seating delays calmly, offering clear updates and courteous alternatives to guests.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Bachelor of Arts - Early Childhood And Elementary
Pennsylvania State University | University Park, PA | 05.2030
High School Diploma
Holy Redeemer High School | Wilkes-Barre, PA | 05.2026
Skills
Customer service
Customer engagement
Working under pressure
Cleaning and organization
Teamwork
Patience and empathy
Accomplishments
Achieved high honors by completing high school courses with accuracy and efficiency.
Interests
I'm interested in skiing. I have been skiing for 7 years and I'm a member of the Penn State ski club.
I love animals and working with/being around them.
I enjoy taking pictures of nature and my friends with my camera and posting them to the internet.
Timeline
Restaurant Hostess
Bank + Vine
09.2025 - 05.2026Read More
Ice Cream Server
Sicilian Bella Festa
03.2024 - CurrentRead More
Pennsylvania State University
Bachelor of Arts from Early Childhood And Elementary