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Jonathan Bickel
Implementation Engineer/ Equipment Design Engineer
San Diego,CA
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Implementation Engineer / Sr Equipment Design
AT&T
05.2011 - 07.2023
- Provide technical Implementation to drive quality checks of data center designs based on the project scale and timelines.
- Assisted clients with monitoring all software implementation lifecycles.
- Worked with technical staff on system audit to execute implementations on time and within functional parameters.
- Conduct engineering analysis and research designs and methods of implementing data center infrastructure equipment and collaborating with site Facilities (MEP)
- Ensured designs and installations meet requirements of the project, forecast, power, cooling, and any infrastructure concerns.
- Working knowledge of next generation data center technologies, including Liquid Cooling of server infrastructure
- Globally assist with data center demand planning, which is driven by the QC’s engineering and other business needs.
- Develop and review, Design and RFP documents and processes.
- Manage QCs external design consultants through the design and construction process.
- Coordinate and partner with QCs internal facilities teams with respect to Civil, Structural, Mechanical, Electrical, Controls, Cabling, and Security design aspects
- Translate highly technical concepts into actionable plans.
- Guide product definition using credible insights developed by interacting with end customers, independent Software/Hardware vendors, and strategic partners.
- Working knowledge of networking/server/storage architecture and hardware, cable connections and types.
- Managed vendors working on Data Center environments.
- Strong analytical skills with the ability to multi-task several unrelated issues in ambiguous conditions
- Review and participate in IT compliance and risk management activities.
- Review and drive DC security processes, enforcement, and audits
- 20+ years of experience in Data Center technology design and implementation
- Experience managing vendors in a Data Center environment
- Experience in partnering with DC co-location vendors and implementation specialists
- Extensive knowledge of cabling, HVAC, power, cooling, liquid cooling, oil technology implementation and knowhow
Sr. Data Center Manager
AT&T
04.2004 - 04.2011
- Managed life cycle replacement of hardware and software.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Coordinated secure system access of users to various department systems and platforms.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- provided operation management for multiple enterprise data centers, remote sites , scheduled, and coordinated replacement of failed hardware for production systems. Oncall 24x7, Supervised onsite/virtual locations and provided hands-on support including approval of badging for all vendors.
Monitored hardware and/or technical space facility infrastructure supporting enterprise wide computing operations including creating MOP and coordination with vendor for break-fix, system administrator, application support and other operations personnel.
Assisted with restoral and notified leadership of outages spanning multiple datacenters and provided recommendations for prevention of similar problems in the future.
Interfaced with clients, vendors/contractors, application support, and technical subject matter experts to determine solutions for integrated hardware and critical facility infrastructure.
Sr. Communication Specialist
AT&T
05.2000 - 03.2004
- Led an IT team to monitor enterprise midrange systems to triage and resolve failures. Specialized in training resource technicians, troubleshooting, and root cause analysis.
- Facilitated on-the-job training sessions, developed curriculum and defined success criteria to certify employees with diverse non-technical backgrounds within 90 days of hire.
- Resolved system outages by engaging optimal technical specialists and vendors. Alerted senior management and stakeholders to service impacting issues, published updates and facilitated work around's as needed.
- Identified best practices for disaster recovery by analyzing large scale outages involving loss of complete Data Center connectivity. Personally reduced incidents by 7%, thus preventing FCC fines by minimizing the Mean-Time-To-Restore.
- Developed a streamlined process for facilitating and monitoring OS patching after observing and facilitating monthly release nights.
Education
High School Diploma -
George Washington High School
Cedar Rapids, IASkills
Implementation Budgeting & Forecasting Layout Design Vendor Coordination Power Distribution Procurement Project Management Leadership Microsoft Excel Inventory Management Data Center Management Critical Thinking Microsoft Word Collaborative Problem Solving Building Trust Data Center Architecture Key Performance Indicators CMDB Warehouse Management Systems Data Center Microsoft Office Problem Solving Relationship Building Vendor Management Process Mapping Telecommunications Computer Network Operations X86 Web Applications Servers Design Thinking Software Installation Analytical Skills IT Audit IT Hardware Support Infrastructure Warehouse Automation HVAC Product Management Planning Budgeting & Forecasting Microsoft PowerPoint MOP Industrial Engineering Fiber Optic Networks Hardware Storage Area Network (SAN) Racking Data Center Operations Computer Hardware Server Rooms os patching Troubleshooting Cloud Computing System Administration Network-Attached Storage (NAS) IP LAN-WAN Generative AI VMware System Deployment Remote support Hardware troubleshooting Network and server troubleshooting Attention to detail Capacity planning
Certification
- Certification training "CDCMP™, Certified Data Center Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and led in company cost savings on abandoned hardware, successfully identifying and powering down 307 Servers, Storage, Network devices cost savings in kilowatt/hour per year $535,394 or monthly cost saving in power $44,616 to company.
- Documented and resolved in finding space and savings in Racks with the removal of KVM monitors/switches replaced them with crash carts. Worked with asset management to create a standards for all data centers and remote sites resulting in cost savings to the company of $125k to $250k per year at each site.
- Lead Coordinator in Mentor at AT&T JA Worldwide Job Shadow Initiative ASPIRE actively placing San Diego Data center as number 1 top mentoring sites for AT&T. Our goal of 250 students to mentor for the school year, we had surpassed the goal by mentoring 340 students.
- Achieved President's Volunteer Community Service Award (PVSA) from the President United States being honored for my commitment to volunteerism throughout the year, received from Bronze (1), Silver(2), Gold(1) Volunteer Community Service for the years of 2015-2020
Affiliations
- Professional Engineer
- AFCOM
- Juniper Networks Training and Certification
- Data centre Design & Build Professionals
- Telecommunications Professionals
- Telecommunications Industries Management Forum
- Telecom Links
- Network Engineer Professionals
Interests
Quote
Design is not just what it looks like and feels like. Design is how it works.
Steve Jobs
Timeline
Sr. Implementation Engineer / Sr Equipment Design
AT&T
05.2011 - 07.2023
Sr. Data Center Manager
AT&T
04.2004 - 04.2011
Sr. Communication Specialist
AT&T
05.2000 - 03.2004
High School Diploma -
George Washington High School
Software
Word
Excel
PowerPoint
Outlook
OneNote
SharePoint
Microsoft Teams
Network Configuration and security
System Administration
Technical support and troubleshooting
Hardware Development, Analysis, and Testing
Tech support
Workflow automation
Contact center automation
Inventory and order management
Supply Chain Management
Procurement
Product lifecycle management
Logistics