Overview
Work History
Education
Skills
Timeline
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JONATHAN CRUZ

Miami

Overview

7
7
years of professional experience

Work History

Residential Host/Pool Attendant

Icon Brickell
Miami
02.2024 - Current
  • Responsible for maintaining a clean, safe and enjoyable pool environment for guest.
  • Greet guests, assist with seating and amenities, enforce pool rules. Make and take reservations.
  • Provide exceptional customer service. Addressing their needs and concerns.
  • Responsible for basic pool maintenance, such as cleaning the deck and setting up seating.

Pool Host/Attendant

Four Seasons
Miami
12.2022 - 01.2024
  • Set up pool seatings and umbrellas
  • Remove used towels and trash from the pool area.
  • Fold and stock fresh towels and hand out fresh towels to guests.
  • Take food and beverage orders.
  • Ensure guests follow the rules and safety guidelines.
  • Inform residents of rules and provided enforcement of rules.

Hotel Host/Server

East Miami
Miami
02.2021 - 10.2022
  • Open and close the pool during normal operating hours.
  • Welcoming guests and ensuring their safety and comfort.
  • Assist in monitoring the guests' needs and all phases of the operation.
  • Checked the weather forecast and watch for impending storms and lightning, immediately clearing and closing the pool area until the storm passes.

Sales Associate / Visual Merchandiser

Zara
Miami
05.2019 - 01.2020
  • Perform customer service tasks, such as aiding customers in finding desired inventory and ensuring a smooth sales process
  • Process transactions fulfilling cashier duties; which include receiving payment, issuing refunds, and change due to customers; as well as ensuring the amount of money is adequate at the beginning and at the end of the shift
  • Training to become visual merchandiser; set store to planogram to create attractive visual displays and maximize sales

Sales Associate / Key Holder

GAP
Miami
01.2018 - 06.2018
  • Assisted in maximizing sales as a sales associate engaging with guests and keeping guests up to date on promotions and offers the store had to offer
  • Assisted in training other staff members to take on cashier role.

Education

Associate - Psychology

Miami-Dade College
Miami, FL
04.2025

Skills

  • Proficient in Microsoft Word/Excel
  • Proficient in Opentable/Sevenroom
  • Proficient in PowerPoint
  • Years of customer service satisfaction
  • Ability to work well under pressure
  • Team Player

Timeline

Residential Host/Pool Attendant

Icon Brickell
02.2024 - Current

Pool Host/Attendant

Four Seasons
12.2022 - 01.2024

Hotel Host/Server

East Miami
02.2021 - 10.2022

Sales Associate / Visual Merchandiser

Zara
05.2019 - 01.2020

Sales Associate / Key Holder

GAP
01.2018 - 06.2018

Associate - Psychology

Miami-Dade College

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JONATHAN CRUZ