Jason Gulikers
Newcastle,OK
Summary
I have a proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my time at Sprouts Farmers Market Inc. I am also skilled in cash handling and customer service, I excel in decision-making and fostering positive environments. I have achieved improvements in efficiency and customer engagement through innovative solutions and a commitment to excellence. I feel I am reliable and can be counted on within the work environment.
Overview
8
8
years of professional experience
Work History
Service Crew Member
The Pit Stop Snow Cones
05.2016 - 08.2016
- I opened, ran, and closed the stand on days I worked.
- Handled money and gave change back to customers.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Counted inventory and listed what needed to be ordered at the end of each day.
Cashier
Sprouts Farmers Market Inc, Grocery
08.2020 - 02.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Customer Service Associate
PGATOURSUPERSTORE
08.2023 - 07.2024
- Helped set up the store with mannequins, tables for apparel, golf ball wall, and more.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sought ways to improve processes and services provided.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained new associates between Front-End and Soft Goods responsibilities.
Logistics Team Associate
PGATOURSUPERSTORE
07.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained productive, efficient approach to all tasks.
- Monitored and verified merchandise for proper prices and labels.
Education
High School Diploma -
Westmoore High School
Oklahoma City, OK05.2020
No Degree - Engineering (Pre-Engineering)
Moore Norman Technology Center - Norman
Norman, OK05.2020
Skills
- Decision-making capabilities
- Cleaning
- Customer Service
- Cash Handling
- Positive Attitude
- Training and mentoring
- Computer Skills
- Following Instructions
- Creativity and Innovation
Timeline
Logistics Team Associate
PGATOURSUPERSTORE
07.2024 - Current
Customer Service Associate
PGATOURSUPERSTORE
08.2023 - 07.2024
Cashier
Sprouts Farmers Market Inc, Grocery
08.2020 - 02.2021
Service Crew Member
The Pit Stop Snow Cones
05.2016 - 08.2016
High School Diploma -
Westmoore High School
No Degree - Engineering (Pre-Engineering)
Moore Norman Technology Center - Norman
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