John (Jake) Hartford
Human Resources
San Diego,United States
Summary
A decisive and organized Human Resources professional with 4 years of experience managing complex HR operations at every level. Thoughtful facilitator of individual HR team requirements, identifying need and devising strategies for thoughtful integration of new policies and procedures. Objective navigator of interpersonal conflict with creativity in reaching mutual agreements.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
6
6
Certificates
Work History
Human Resources Associate
National University
San Diego, CA
03.2022 - 02.2023
- Served as advisor for designated client group by utilizing understanding and implemented strategic workforce planning, performance management, talent acquisition, learning and development, compensation, and benefits
- Collaborated with internal Human Resources functional area to facilitate and meet client needs resulting in streamlined processes and increased productivity
- Handled employee relations issues such as conflict resolution and corrective action
- Utilized Workday and Microsoft 365 to execute operational changes and analyze people metric reports
- Delivered exceptional client support with employees across all organizational hierarchies by acting as first point of contact for questions, concerns, and feedback
Human Resources Recruitment Coordinator
Coast Care Partners
San Diego, CA
06.2021 - 02.2022
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends
- Collaborated with Operations Director to develop and integrate workforce planning, analysis and solutions
- Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals
- Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Tracked, recorded and present Key Performance Indicators to CEO and Operations Director on weekly basis to adapt to job seeker environments
- Operated and maintained applicant tracking and candidate management systems.
Human Resources Representative
John, Jake, SeaWorld
San Diego, CA
01.2020 - 04.2020
- Collaborated functional Human Resources areas to discuss new ways to recruit top talent
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics
- Recruited, hired by conducting job interviews, conducting exit interviews and leading onboarding sessions
- Exceeded in use of Microsoft Office applications, KRONOS and HRIS systems to include: ADP Enterprise, ADP eI9, TeamHire/TMM, SilkRoad (RedCarpet).
Park Operations Supervisor
SeaWorld Parks & Entertainment
San Diego, CA
04.2019 - 01.2020
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Ensured proper execution and record keeping of staff/position based audits
- Developed, updated and implemented Standard Operating Procedures
- Accurately tracked and controlled team specific budgets
- Established operational objectives and work plans and delegated assignments to subordinate supervisors
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
- Conducted performance reviews each season, offering praise and recommendations for improvement.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Trained workers in service policies, safety requirements and specifics of activities
Lifeguard Instructor
SeaWorld Parks & Entertainment
San Diego, CA
01.2018 - 01.2020
- Provided training for all Lifeguards and Shallow Water Guards in accordance with both American Red
- Cross and SeaWorld Standards
- Tracked students' progress and gave constructive feedback for skills requiring improvement
- Conducted Audits of all Aquatics personnel in accordance with American Red Cross Standards
- Oversaw regular weekly In-service training in accordance with American Red Cross Standards
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Lifeguard
SeaWorld Parks & Entertainment
San Diego, CA
04.2014 - 01.2020
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene
- Provided Aid and prevent patrons from engaging in dangerous water activities
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
Lifeguard/ Lifeguard Instructor
Exos
National City, CA
08.2018 - 12.2019
- Reminded students to practice swimming strokes to develop their skills and improve technique
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment
- Share tips with patrons on swimming techniques and strength training
- Monitored safety of all guests in and around swimming pool.
Park Operations Assistant Supervisor
SeaWorld Parks & Entertainment
SAn Diego, CA
06.2015 - 04.2019
- Accurately track team members labor to include daily scheduling and break/lunch management
- Ensured superb customer service by responding to guests and team members needs
- Minimized resource and time losses by addressing employee or operation issues directly and implementing timely solutions
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Collaborated with other leaders and executives to direct workflow and support operations
- Kept accurate and detailed records of personnel progress and productivity.
Intramural Sports Supervisor
Associated Students, San Diego State University
San Diego, CA
08.2014 - 12.2016
- Implemented new hiring strategies and training of new staff members
- Supervised participant activities to address behavioral issues and promote fun, safety and inclusivity
- Resolved conflicts that arose between participants by calmly and collectively engaging both parties
- Performed and refined clerical duties, including registering participants and answering specific event inquiries
- Kept athletic and games equipment and facilities organized and maintained
- Factored-in abilities, needs and interests of participants in development of events and programs
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes
- Facilitated hiring, training and evaluation of staff.
Intramural Sports Official
Associated Students, San Diego State University
San Diego, CA
08.2013 - 12.2016
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements
- Verified accuracy of score calculations before winners were announced
- Educated athletes, coaches and fellow officials about game rules and regulations
- Inspected sporting equipment for compliance with safety and event regulations
- Explained and taught regulations and rules to players and coaches
- Assessed players and equipment to verify conformance to event rules and safety standards.
Intern
San Diego State University, Department
San Diego, CA
02.2015 - 05.2015
- Assisted in Development of Aztec Shield safety application for cellular devices
- Actively worked with Telecommunication and Network Services to establish security coverage for Aztec Shield
- Worked actively through department in completing tasks for all officers and support staff
- Engaged with officers in ride along opportunities
- Sorted and organized materials such as physical files, tracking spreadsheets and reports
- Worked closely with Sergeants to reorganize crisis response supplies and accurately track revolving inventory
- Upheld strict security procedures to maintain data confidentiality.
- Completed research, compiled data, updated spreadsheets, and produced timely reports
Education
Bachelor’s Degree - Criminal Justice
San Diego State University
San Diego, CA 08.2012 - 12.2016
Skills
Customer ServiceMicrosoft OfficePublic SpeakingTechnical SupportLeadershipTrainingConflict Resolution
Talent management
Benefits and compensation
Training development
Clerical Support
File and records management
Certification
Technical Support Fundamentals Certificate
Timeline
Human Resources Associate
National University
03.2022 - 02.2023
Human Resources Recruitment Coordinator
Coast Care Partners
06.2021 - 02.2022
Human Resources Representative
John, Jake, SeaWorld
01.2020 - 04.2020
Park Operations Supervisor
SeaWorld Parks & Entertainment
04.2019 - 01.2020
Lifeguard/ Lifeguard Instructor
Exos
08.2018 - 12.2019
Lifeguard Instructor
SeaWorld Parks & Entertainment
01.2018 - 01.2020
Park Operations Assistant Supervisor
SeaWorld Parks & Entertainment
06.2015 - 04.2019
Intern
San Diego State University, Department
02.2015 - 05.2015
Intramural Sports Supervisor
Associated Students, San Diego State University
08.2014 - 12.2016
Lifeguard
SeaWorld Parks & Entertainment
04.2014 - 01.2020
Intramural Sports Official
Associated Students, San Diego State University
08.2013 - 12.2016
Bachelor’s Degree - Criminal Justice
San Diego State University
08.2012 - 12.2016