J Hernandez
Los Angeles,CA
Summary
Incoming UCLA Psychology student with a strong academic record and over two years of customer service experience. Experienced in collaborating with teams, communicating effectively with customers, and completing research-based coursework involving qualitative interviews, literature reviews, and presentations. Eager to contribute, learn, and develop professionally.
Overview
3
3
years of professional experience
Work History
Customer Associate
Krispy Kreme
Los Angeles, California
09.2023 - Current
- Assisted customers with product selection and customized orders, enhancing overall customer satisfaction.
- Educated customers on new products and promotional offers, facilitating informed purchasing decisions.
- Collaborated with team members to ensure efficient daily operations and customer satisfaction.
- Handled cash, credit, and digital payments securely and responsibly.
- Maintained cleanliness and organization of service area and display cases, ensuring a welcoming environment for customers.
Education
Associate of Arts - Psychology
Pasadena City College
Pasadena, CA06-2026
Transfer-BA - Psychology
University of California, Los Angeles
Los Angeles, CA07-2026
Skills
- Customer service
- Sales techniques
- Product knowledge
- Team collaboration
- Conflict resolution
- Problem solving
- Time management
- Project management
- Data analysis
- Research methods
Affiliations
- Children's Cultural Identity Through Art (Course Project, 2026)
-> Collected and analyzed children's drawings to examine cultural consciousness. Connected observations to scholarly literature on indigenous epistemology, muralism, cultural empowerment, and intersectional identity development. - Bi-culturalism and Second-Generation Identity (Course Project, 2026)
-> Conducted and analyzed a qualitative interview exploring second-generation identity, biculturalism, and successful outcomes. Condensed findings into an academic presentation.
Volunteer Work
Link Crew Tour Guide (2023)
- Led campus tours for incoming students providing information about school resources and student life. Answered questions and offered guidance to help new students transition to upper division academics. Facilitated group games and team-building activities during orientation events.
Timeline
Customer Associate
Krispy Kreme
09.2023 - Current
Associate of Arts - Psychology
Pasadena City College
Transfer-BA - Psychology
University of California, Los Angeles