Jay Shaffer
Tyler,TX
Summary
Business student at Texas Tech University with a strong foundation in management, accounting, marketing, and operations. Skilled in analyzing costs, improving efficiency, communicating professionally, and understanding customer needs. Summer experience in the HVAC industry has provided hands-on insight into the day-to-day operations of a service-based small business, including scheduling, customer relations, inventory management, and cost control. Combines academic knowledge with practical experience to support effective decision-making, project coordination, and customer-focused business operations.
Overview
2
2
years of professional experience
Work History
Car Wash Attendant
Local Car Wash
Tyler, TX
03.2025 - 07.2025
- Operated car wash equipment to ensure efficient service delivery.
- Maintained cleanliness and organization of work areas for optimal workflow.
- Assisted customers with vehicle detailing services, enhancing overall satisfaction.
- Monitored chemical levels and replenished supplies as needed for operations.
Cart Attendant
Hollytree Country Club
Tyler, TX
06.2024 - 08.2024
- Assisted members with cart retrieval and parking, ensuring efficient service during peak hours.
- Maintained cleanliness and organization of cart storage area to enhance operational efficiency.
- Collaborated with team members to provide exceptional customer service, addressing member inquiries promptly.
- Monitored equipment functionality, reporting any malfunctions to maintain safety standards.
Sales
Smoothie King
Tyler, TX
06.2023 - 02.2024
- Operated cash register and processed customer transactions accurately.
- Assisted customers with menu selections and answered questions about products.
- Prepared smoothies according to company standards and recipes.
- Maintained a clean, organized, and sanitary work environment.
- Worked collaboratively with team members to provide efficient service during busy periods.
- Ensured a positive customer experience through friendly and professional communication.
Education
BBA - Business Administration And Management
Texas Tech University
Lubbock, TX05-2029
Skills
- Business & Financial Understanding – Knowledge of core business concepts including management, accounting, marketing, and operations, with an understanding of how businesses manage costs and improve efficiency
- Customer Service – Strong experience interacting with customers, resolving issues, and ensuring a positive service experience in fast-paced environments
- Communication Skills – Effective verbal and written communication developed through customer interaction and college coursework
- Teamwork & Collaboration – Experience working with team members to complete tasks efficiently during high-demand periods
Timeline
Car Wash Attendant
Local Car Wash
03.2025 - 07.2025
Cart Attendant
Hollytree Country Club
06.2024 - 08.2024
Sales
Smoothie King
06.2023 - 02.2024
BBA - Business Administration And Management
Texas Tech University