Justin Kirby
Wellford,SC
Summary
Results-driven Crew Trainer specializing in operational procedures and customer service. Committed to fostering teamwork and enhancing training processes to ensure high-quality service delivery and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Crew Trainer
AMC Managment Corp
Duncan, SC
12.2022 - Current
- Trained new crew members on operational procedures and customer service standards.
- Led team meetings to communicate updates and improve workflow efficiency.
- Resolved customer complaints effectively, ensuring positive guest experiences and satisfaction levels.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Education
High School Diploma -
James F. Byrnes High School
Duncan, SC05.2025
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Active listening
- Cleaning and sanitation
- POS systems
- Dress code enforcement
- Critical thinking
- Attention to detail
- Multitasking ability
- Effective communication
Timeline
Crew Trainer
AMC Managment Corp
12.2022 - Current
High School Diploma -
James F. Byrnes High School