J-Lie Fernandez
Orlando
Summary
Developed skills in customer service and sales in fast-paced retail environment, looking to transition into new field. Demonstrated ability to engage with customers and handle transactions efficiently. Excited to bring transferable skills in communication and problem-solving to new opportunity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
DD’s Discounts
05.2023 - Current
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep the store orderly and efficient.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Five Below
12.2022 - 01.2023
- Processed returns, exchanges, and refunds in accordance with store policy
- Greeted customers and provided knowledgeable assistance in product selection
- Resolved customer complaints and inquiries in a timely and professional manner
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Arranged merchandise
Wendy’s
08.2022 - 11.2022
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
- Followed cash handling procedures to ensure accuracy and reduce losses
- Assisted with the training and development of new employees, resulting in improved team morale and productivity
- Worked efficiently while under pressure to help the team meet tight deadlines
Education
High School Diploma -
Cypress Creek High School
1101 Bear Crossing Dr, Orlando, FL 3282405-2023
Associate of Arts - Psychology
Valencia College
Orlando, FL07-2025
Skills
- Communication Skills
- Cash handling accuracy
- Positive and engaging demeanor
- Teamwork and collaboration
- Time management
- Problem-solving
- Store maintenance
- Self-Checkout Assistance
Certification
Certified in Agriculture Associate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Associate
DD’s Discounts
05.2023 - Current
Five Below
12.2022 - 01.2023
Wendy’s
08.2022 - 11.2022
High School Diploma -
Cypress Creek High School
Associate of Arts - Psychology
Valencia College
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