Accomplished operations manager with expertise in logistics and staff management at FedEx Express. Enhanced team productivity by implementing process improvements and fostering employee engagement. Certified in forklift operation, adept at optimizing warehouse operations.
-Improved operational workflows and package-handling processes to increase efficiency and keep operations running smoothly.
-Coordinated daily logistics, staffing, work assignments, and delivery schedules, effectively delegating responsibilities to ensure timely service and support customer satisfaction.
-Maintained safety and compliance standards by implementing workplace procedures, enforcing company policies, and promoting a safe work environment.
-Managed, trained, coached, and supported a team of 30 employees, helping improve performance, accountability, and consistency in daily operations.
-Conducted employee performance evaluations, provided corrective coaching and disciplinary actions when necessary, and addressed workplace issues to maintain productivity and professionalism.
-Participated in hiring, onboarding, training, and workforce development initiatives to build and retain a high-performing team.
-Made staffing decisions, including employee terminations when necessary, while ensuring compliance with company policies and employment practices.
-Reviewed operational performance, identified areas for improvement, and implemented changes to enhance productivity, efficiency, and service quality.