Samantha Topham
Maple Shade,NJ
Summary
Dynamic Operations Lead with a proven track record at Best Buy, enhancing team productivity and operational efficiency through continuous training and effective resource management. Skilled in operations management and motivational leadership, adept at driving results, improving inventory accuracy by leveraging data, and fostering positive client relations. Excelled in logistics oversight and problem-solving, ensuring excellence in customer satisfaction.
Overview
11
11
years of professional experience
Work History
Operations Lead
Best Buy
Cherry Hill, NJ
04.2013 - Current
- Strengthened team productivity by providing continuous training as a prime resource.
- Managed and allocated staff and resources to meet store expectations.
- Utilized data to enhance decision-making processes and identify coaching opportunities among operations team members.
- Encouraged a positive, fun, and comfortable workplace environment by promoting open communication, teamwork, and employee involvement.
- Managed daily operations, ensuring timely delivery of products and services to clients.
- Performed and researched cycle counts to maintain inventory accuracy and identify root causes of shrink.
- Analyzed data and employee performance to assist management in driving results to achieve targets.
- Oversaw all shipping and receiving processes to guarantee both efficiency and accuracy.
- Consistently in communication with warehouses and third-party organizations to resolve shipping issues.
- Provided quality customer service and resolved conflict to maintain positive relationships with clients.
- Experienced in scheduling services for clients
- Completed daily cash management, deposits, change orders, and balanced safe fund.
- Resolved customer issues and online orders including rescheduling deliveries and services to achieve client satisfaction.
Education
Diploma - Basic
Pennsauken High School
Pennsauken, NJ06.2006
Skills
- Operational Efficiency
- Motivational attitude
- Order Fulfillment
- Acknowledgment of customer needs
- Operations Management
- Team Training
- Task Delegation
- Quality Assurance
- Cycle counting
- Workforce Management
- Warehouse Management
- Customer Relations
- Warehouse Operations
- Logistics expertise
- Inventory Coordination
- Problem-Solving
- Multitasking
- Reliability
- Organizational Skills
- Logistics Oversight
Timeline
Operations Lead
Best Buy
04.2013 - Current
Diploma - Basic
Pennsauken High School