Summary
Overview
Work History
Education
Skills
Communitywork
Timeline
Generic

J. Todd Hurley

Ellicott City,MD

Summary

Seasoned Telesales Representative with proven track record in B2B and B2C sales environments. Skilled at identifying customer needs, presenting appropriate solutions, and meeting or exceeding sales goals consistently. Demonstrated ability to maintain high call volumes while delivering outstanding customer service. Proven success in team leadership, training new staff, and driving overall sales performance.

Overview

13
13
years of professional experience

Work History

Telesales Representative

TradeSmith
Baltimore
09.2021 - 01.2024

Generated $2.7 million in sales for investment services by utilizing optimized outbound cold calling techniques, handling inbound inquiries and implementing strategic email campaigns

Managed monthly lead lists and implemented upselling strategies to boost average order volume and close rates.

Founder

Event Advocate Ticketing Software
Baltimore
01.2019 - 03.2021
  • Created innovative event service products, resulting in $880,000 in ticket sales from inception.
  • Utilized both outbound cold calling and digital advertising campaigns to drive sales growth and acquire new customers.
  • Managed front gate operations at festivals, minimizing fraudulent activities and optimizing guest experience.

Business Development Manager

MissionTix Ticketing Software
Baltimore
12.2010 - 01.2019
  • Established and expanded a ticketing territory that generated $1,280,000 in revenue from scratch.
  • Achieved a 25% boost in yearly revenue through the identification and acquisition of new business prospects, as a direct outcome of analyzing market trends and managing client relationships.
  • Created and managed the onsite front gate management division, overseeing a team of over 40 members.

Education

Corporate Communications -

University Of Baltimore
Baltimore

Business Public Administration -

University Of Maryland
College Park

Skills

  • Prospective Client Outreach
  • Effective Upselling Techniques
  • Effective Rapport Building
  • Relationship-Focused Selling
  • Active Listening
  • Sales Closure Expertise
  • Efficient Order Fulfillment

Communitywork

  • Membership Chair, Boy Scout Troop 433
  • Board of Directors, Perry Hall White Marsh Business Association

Timeline

Telesales Representative

TradeSmith
09.2021 - 01.2024

Founder

Event Advocate Ticketing Software
01.2019 - 03.2021

Business Development Manager

MissionTix Ticketing Software
12.2010 - 01.2019

Corporate Communications -

University Of Baltimore

Business Public Administration -

University Of Maryland
J. Todd Hurley