Justin Frierson
General Manager, Wine & Beverage Director, Event Coordinator
Chicago,IL
Summary
Talented Partner looking to leverage 10+ years of operations and client-facing experience. Highly skilled at handling diverse challenges in a high-volume environment successfully through the pandemic era. Known for extensive employee leadership and goal-oriented planning for new brands and startup concepts.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Operating Partner
Eleven | Eleven
Chicago, West Loop
12.2018 - Current
- Determine appropriate financial goals and administer budgets to control expenses.
- Manage effective customer service and quality assurance programs to protect business reputation.
- Source vendors and negotiate fair contracts to keep costs low.
- Set and implement promotional strategies to drive business growth to over $1.2M annually.
- Recruiting and hiring of 100+ qualified FOH & BOH candidates to fill vacancies.
- Chair partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Oversee day-to-day administrative operations and enforce compliance with state, federal, and local regulations.
- Conduct daily pre-shift meetings with lead and support staff to maximize team efficiency, accommodating 120+ covers daily.
- Field private event inquiries, manage $400k+ in Banquet Event Orders and on-site coordination of atmosphere and experience.
General Manager
Celeste
Chicago, River North
06.2013 - 10.2018
- Responsible for employee on-boarding and termination compliant with Celeste policy and procedures
- Publishing of the weekly labor schedule for the FOH/BOH in honor of Celeste financial objectives
- Maintain awareness of emerging industry trends and customizing them into a Celeste target market rollout
- Maintain a safe, secure and healthy facility environment by establishing, following and enforcing sanitation standards and procedures in compliance with health and legal regulations
- Attend weekly meetings to discuss p&l, events, marketing and promotions with respective departments and ownership.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems for over 150 employees.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth to $2.3M+ while leading operations, strategic vision, and long-range planning.
General Manager/Operating Partner
Naked Pizza
Chicago, Lincoln Park
03.2010 - 11.2013
- Responsible for daily operations and overseeing food and beverage preparation to customers
- Maintain superior customer service and favorable yelp ratings
- Oversee and influence marketing via social media and direct mail
- Precise inventory management skills and pristine upkeep of the entire facility and grounds
- Handle employee hiring and scheduling correlative to weekly sales and restaurant direction
- Prepare payroll for all employees
- Record and organize all work related paperwork compliant with licensing.
Education
Bachelor of Arts -
Governors State University
Park Forest, IL 08.2006 - 12.2009
Skills
Compliance Understanding
undefinedTimeline
Operating Partner
Eleven | Eleven
12.2018 - Current
General Manager
Celeste
06.2013 - 10.2018
General Manager/Operating Partner
Naked Pizza
03.2010 - 11.2013
Bachelor of Arts -
Governors State University
08.2006 - 12.2009
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