Jaafar Sater
Dearborn Heights,MI
Summary
Accomplished and energetic Owner and Operator of Rasha Car Company with a solid history of achievements in driving teams' performance, customer-service, and operational performance. Motivated self-starter with strong organizational and prioritization abilities. Areas of expertise include execution, analytical, problem-solving skill, as well as effective communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Operator Manager
Rasha Car Company
Detroit, MI
06.2017 - Current
- Managing all aspects of daily operations, production, front office, and vendor, customer, and employee relations.
- Daily activities included, but were not limited to, supporting a team of 12 employees with their daily duties while maintaining employee engagement, quality, safety, cost efficiency, and customer service standards.
- Adhering to air quality and EPA standards, parts management includes ordering, returning, organizing, receiving, stocking, inventory, parts reconciliation, documentation, and cost management.
Operations Service Manager
Delta Air Lines
07.2024 - 01.2025
- Ensure all employees adhere to safety and the correct procedures.
- Conduct daily safety briefings and recaps.
- Lead a group of fifty-five or more employees, and support them through coaching and training.
- Track key performance metrics related to the baggage handling operation and other supporting areas.
- Implement new strategies, and provide the right tools to execute.
- Address any customer issues related to baggage or cargo handling.
Interim Operations Service Manager
Delta Air Lines
Detroit, MI
10.2023 - 06.2024
- Act as an OSM for 8 months to learn about leadership.
- Learn how to recognize and connect with people.
- Learn how to lead and manage successful projects.
- Handled customer feedback regarding assistive devices.
Ramp Operations Lead
Delta Air Lines
Detroit, MI
04.2017 - 09.2023
- Responsible for delegating the loading process of 1-200 bags and 1-30,000 pounds of freight, ensuring each is found at the correct destination to ensure safe weight and balance of the load.
- Verifying that there are no damages by completing an effective aircraft walk-around.
- Delegates and manages the time of flights and employees to obtain optimal safety and efficiency.
Ramp Agent/Online AIC/Real-time Staffing Management
Delta Air Lines, Inc
Detroit, MI
01.2017 - 03.2017
- Safely guided planes into gates, and handled all ground servicing of commercial airliners, including loading and unloading of baggage and cargo.
- Operated a variety of machinery and equipment, including baggage loader belts, diesel pushback tractors, and baggage cart tugs.
- Lifting, loading/unloading, sorting, and transferring passenger baggage, airmail, freight, and company material in and out of aircraft bins, belt loaders, or baggage carts in a safe manner and within specific time constraints.
- Always maintaining the safety and security of the ramp, and complying with safety procedures and station policies.
- Dispatching employees to proper flights, and distributing flight crews using the RTS program.
Education
airframe and powerplant mechanic -
MIAT College of Technology
MI03.2017
Skills
- Ability to manage multiple tasks, projects, and deadlines simultaneously
- Excellent analytical and problem-solving skills
- Available 24/7
- Willingness to travel as necessary
- Employee development
Certification
- Aero Mexico TCO certification
- RIBUS UNU certification
- Utilized Body Structural Repair certification
Timeline
Operations Service Manager
Delta Air Lines
07.2024 - 01.2025
Interim Operations Service Manager
Delta Air Lines
10.2023 - 06.2024
Owner/Operator Manager
Rasha Car Company
06.2017 - Current
Ramp Operations Lead
Delta Air Lines
04.2017 - 09.2023
Ramp Agent/Online AIC/Real-time Staffing Management
Delta Air Lines, Inc
01.2017 - 03.2017
airframe and powerplant mechanic -
MIAT College of Technology
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