Jaalah Ferebee
Lawrencville, GA,Georgia
Summary
Proactive and results-driven professional with a proven track record at EntrepreneurHer, adept in setting appointments and enhancing customer satisfaction. Excelled in telephone etiquette and computer skills, significantly increasing customer loyalty. Demonstrated exceptional empathy and problem-solving abilities, ensuring seamless event coordination and efficient transaction processing. Offering excellent communication skills and strong ability to build rapport with clients, ready to learn and grow in this fast-paced environment. Brings solid understanding of customer interaction and ability to manage scheduling systems efficiently. Ready to use and develop interpersonal and organizational skills in Desired Position role.
Overview
8
8
years of professional experience
Work History
Appointment Setter
EntrepreneurHer
Atlanta, GA
08.2024 - Current
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Acted as first point of contact and set appointments for prospective clients.
- Entered daily data in computer systems and documented office activities.
Daycare Assistant
Change Church ATL
Duluth, GA
06.2024 - Current
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Restocked supplies and personal hygiene products for use by students.
- Kept children between ages of 1 and 3 safe and secure with vigilant oversight.
Event Coordinator
MinksLash
01.2022 - Current
- Coordinated schedules and timelines for events.
- Oversaw operations for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
In-Home Babysitter
Jenoir Lynné
Dacula, GA
01.2017 - Current
- Encouraged creativity among children through various art projects, music exploration, and storytelling activities.
- Promoted healthy habits among children through the preparation of nutritious meals and snacks.
- Supported children''s emotional well-being through active listening, empathy, and gentle guidance during difficult situations.
- Maintained open lines of communication with parents regarding each child''s progress, challenges, concerns or special needs.
- Fostered a safe, nurturing environment by maintaining a clean and organized living space for the children.
- Ensured children''s physical health through outdoor activities, sports participation, and supervised playtime that promoted exercise.
Sales Associate
Madrag and 10 Spot
Buford, GA
08.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Dacula High School
Dacula, GA05.2023
Skills
- Telephone etiquette
- Positive attitude
- Setting appointments
- Computer skills
- Attention to detail
- Empathy and patience
- Time management
- Client relationship management
- Clear communication
- Outgoing and friendly
- Problem-solving
- Relationship building
- Critical thinking
- Phone etiquette expert
- Scheduling appointments
Timeline
Appointment Setter
EntrepreneurHer
08.2024 - Current
Daycare Assistant
Change Church ATL
06.2024 - Current
Sales Associate
Madrag and 10 Spot
08.2023 - 07.2024
Event Coordinator
MinksLash
01.2022 - Current
In-Home Babysitter
Jenoir Lynné
01.2017 - Current
Dacula High School