Samantha Mitchell
Milwaukee,WI
Summary
Dedicated appointment setter with strong telephone communication skills and a positive attitude. Committed to enhancing patient experiences and optimizing scheduling efficiency.
Results-driven appointment setter with a proven track record in optimizing patient flow and reducing wait times. Skilled in customer service excellence and team collaboration, with a focus on implementing follow-up procedures to increase appointment confirmations.
Overview
10
10
years of professional experience
Work History
Appointment Setter
Forward Dental
Milwaukee, WI
08.2024 - Current
- Coordinated appointment scheduling to optimize patient flow and reduce wait times.
- Managed inbound calls, providing exceptional customer service and addressing patient inquiries effectively.
- Trained new team members on appointment-setting protocols and customer service standards.
- Developed and maintained comprehensive patient records using dental management software.
- Implemented follow-up procedures to increase appointment confirmations and minimize no-shows.
- Analyzed appointment trends to identify opportunities for process improvements in scheduling efficiency.
- Collaborated with dentists and staff to ensure seamless communication regarding patient needs.
- Enhanced patient experience by actively listening to concerns and providing tailored solutions during interactions.
Financial Accountant
Kyrotech
Olive Branch, MS
05.2020 - 02.2023
- Led monthly financial closing processes ensuring timely and accurate reporting.
- Implemented automated reconciliation procedures reducing discrepancies in account balances.
- Mentored junior accountants enhancing team efficiency and knowledge sharing.
- Streamlined budgeting processes by developing comprehensive forecasting models.
- Reviewed and optimized accounting policies, aligning practices with industry standards.
- Collaborated with cross-functional teams to improve internal controls and compliance measures.
Senior Payroll Specialist
Capstone Logistics LLC
Goodlettsville, TN
03.2019 - 03.2020
- Processed multi-state payroll for over 1,000 employees using ADP Workforce Now.
- Ensured compliance with federal and state payroll regulations through thorough audits.
- Mentored junior staff on payroll procedures and best practices to enhance team efficiency.
- Implemented process improvements that reduced payroll discrepancies by streamlining data entry workflows.
Customer Service Representative
SITEL Worldwide
Nashville, TN
01.2016 - 02.2019
- Managed high-volume call traffic while maintaining quality service standards.
- Utilized CRM software to document customer interactions and track issues efficiently.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Implemented feedback mechanisms to identify areas for service improvement and staff development.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Science - Nursing Leadership And Management
Miami Dade College
Miami, FL05-2021
Skills
- Memorization of scripts
- Professional telephone communication
- Positive attitude
- Salesforce CRM
- High-volume call environments
- Script memorization
- Telephone etiquette
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Appointment Setter
Forward Dental
08.2024 - Current
Financial Accountant
Kyrotech
05.2020 - 02.2023
Senior Payroll Specialist
Capstone Logistics LLC
03.2019 - 03.2020
Customer Service Representative
SITEL Worldwide
01.2016 - 02.2019
Associate of Science - Nursing Leadership And Management
Miami Dade College