Jaazaniah M. Ingalls
Somerset
Summary
Dynamic team leader with a proven track record of exceeding sales targets and enhancing team morale. Expertise in maintaining safety standards, fulfilling customer requirements, and managing inventory effectively. Skilled in developing and diversifying training programs to accommodate increased enrollment and adapt to evolving needs. Strong conflict resolution abilities and organizational skills contribute to a disciplined and proactive leadership style.
Overview
12
12
years of professional experience
Work History
Training Manager
Herb's Premium Dispensary
Somerset
04.2025 - Current
- Developed training programs to enhance diverse employee skills.
- Evaluated program effectiveness using participant feedback and assessments.
- Coordinated onboarding processes for new hires across multiple departments.
- Collaborated with management to identify skill gaps and training needs.
- Implemented learning management systems to optimize training delivery.
- Organized training sessions for new employees to ensure thorough onboarding.
Senior Shift Leader
Earth & Ivy
New Brunswick
12.2023 - 04.2025
- Supervised daily operations to ensure efficient workflows during shifts.
- Trained and mentored new team members on procedures and customer service standards.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Implemented safety protocols to create a secure working environment for staff.
- Collaborated with management to devise strategies for enhancing service efficiency.
- Conducted performance evaluations to deliver constructive feedback and support development.
- Delegated tasks to employees while monitoring activity completion and performance.
- Ensured compliance with safety regulations and standards throughout operations.
Director of Merchandising
Delta Don
11.2022 - 12.2023
- Research, recruit, and communicate with new vendors.
- Purchase new products for multiple stores.
- Keeping track of sales data to pinpoint what to promote.
- Keeping track of inventory.
- Training employees.
- Creating a welcoming culture for all customers and employees.
- Developed merchandising strategies to enhance brand presence in retail locations.
- Collaborated with cross-functional teams to align product offerings and promotions.
- Analyzed market trends to inform buying decisions and inventory management.
- Managed vendor relationships to secure favorable terms and product availability.
Salesperson
11.2022 - 04.2023
- Ensure exemplary Customer experience.
- Creating a welcoming environment for customers to return to.
- Using personal knowledge to guide customers towards the best product for the optimum experience.
Shift Supervisor
Starbucks
New Brunswick
03.2016 - 06.2020
- Completed store opening and closing procedures, including setting up registers and checking products.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Prepared, calibrated, and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Helped store management meet standards of service and quality in daily operations.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Cashier
Wendy's Co
Monmouth Junction
08.2013 - 05.2015
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Counted cash in register drawer at the beginning and end of shift.
Education
High School Diploma -
South Brunswick High School
Monmouth Junction, NJ06.2015
Skills
- Cash handling and safety management
- Staff and store management
- Inventory control and record keeping
- Employee training and onboarding
- Performance evaluation and skill gap analysis
- Customer service excellence
- Team leadership and coaching
- Vendor relationship management
- Market trend analysis
- Effective communication and conflict resolution
- Adaptability to change and small group instruction
- Strategic thinking
References
References available upon request.
Timeline
Training Manager
Herb's Premium Dispensary
04.2025 - Current
Senior Shift Leader
Earth & Ivy
12.2023 - 04.2025
Director of Merchandising
Delta Don
11.2022 - 12.2023
Salesperson
11.2022 - 04.2023
Shift Supervisor
Starbucks
03.2016 - 06.2020
Cashier
Wendy's Co
08.2013 - 05.2015
High School Diploma -
South Brunswick High School
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