Montisha Mercer
Harddes
Waynesboro,VA
2027
years of professional experience
Dedicated line cook with expertise in food safety compliance and customer engagement. Known for maintaining cleanliness and organization while adapting quickly to meet customer needs.
Work History
Training Manager
10 Years- Developed and implemented training programs to enhance staff performance and service quality.
- Facilitated new hire orientation sessions, ensuring comprehensive understanding of company policies and procedures.
- Evaluated training effectiveness through feedback surveys and performance assessments, driving continuous improvement initiatives.
- Collaborated with management to identify training needs aligned with operational goals, enhancing team capabilities.
- Mentored staff members in best practices for customer service, fostering a positive dining experience for guests.
Front Line
4 Months- Delivered exceptional customer service in fast-paced environment.
- Prepared and assembled food orders with attention to quality standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to enhance operational efficiency.
- Handled cash transactions accurately and efficiently during peak hours.
- Consistently met performance goals, utilizing strong multitasking and prioritization skills.
- Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
Produce Associate
Line Cook
1 Year 10 Months- Prepared ingredients following recipes to maintain consistency and quality.
- Operated kitchen equipment efficiently to support food preparation and service.
- Maintained cleanliness and organization in workstations to enhance safety standards.
- Assisted team members during peak hours to ensure timely meal delivery.
- Followed food safety guidelines rigorously to minimize contamination risks.
- Adapted quickly to changing menus and special requests, ensuring customer satisfaction.
Education
High School Diploma
Skills
Safety standards
Customer engagement
Restocking produce
Shelf stocking
Product presentation
Operating pallet jacks
Training and mentoring
Loss prevention strategies
Written and oral communication
Workplace safety
Food safety compliance
Sanitizing requirements
Cash handling proficiency
Monitoring inventory
Management interaction
Cleaning and sanitation
Food preparation
Product knowledge
Stock rotation
Price checking
Product knowledge expertise
Visual display creation
Removing defective products
Presentation skills
Product pricing
Sanitizing procedures
Freshness monitoring
Ordering products
Coaching new hires
Supermarket stocking
Unloading packages
Operating hand trucks
Produce handling
Work Preference
Location Preference
RemoteOn-Site
Timeline
Line Cook
Harddes
11.2024 - CurrentRead More
Front Line
Chic-Fil-A
11.2016 - 03.2017Read More
Training Manager
Macaroni Grill
11.2005 - 11.2015Read More
Produce Associate
Wegmans Supermarket
Read More
Fairfax High School
High School Diploma
Read More