Samantha Woods
Independence,KY
Summary
Managing a resturant teaches you skills that can be used for the rest of your life, I'm a natural born leader, and have obtained cash handling skills, training skills, accountability skills and time management skills. I am also excellent in working under pressure.
Overview
17
17
years of professional experience
Work History
Training Manager
Drake's Resturant
Florence, KY
05.2022 - Current
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Provided coaching and mentorship programs for staff members.
- Monitored progress of trainees through feedback from managers and supervisors.
- Identified areas of improvement in existing training methods and procedures.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Coordinated logistics for offsite team building activities or retreats.
- Designed training schedules for new and existing employees.
- Counted and balanced cash drawer at the beginning and end of shift.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Performed daily deposits in accordance with bank policies and procedures.
- Processed customer payments by cash or credit card accurately and efficiently.
- Provided excellent customer service to ensure a positive customer experience.
- Resolved any discrepancies between the cash register total and actual money received quickly.
- Ensured compliance with established internal control procedures relating to cash handling activities.
- Reported any suspicious activity related to monetary transactions immediately.
- Handled money according to company policy.
- Calculated and counted change quickly.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
General Manager
McDonald's Restaurant
Frankfort, KY
09.2018 - 03.2020
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Manager
McDonald's Restaurant
Frankfort, KY
03.2008 - 09.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Counted and balanced cash drawer at the beginning and end of shift.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Performed daily deposits in accordance with bank policies and procedures.
- Processed customer payments by cash or credit card accurately and efficiently.
- Provided excellent customer service to ensure a positive customer experience.
- Resolved any discrepancies between the cash register total and actual money received quickly.
- Adhered to safety protocols while transporting large amounts of money from one location to another.
Education
High School Diploma -
Franklin County High School
Frankfort, KY04-2008
Skills
- Strategic thinker
- New hire on-boarding
- Verbal and writing communication
- Class coordination
- Cash-handling procedures
- Ledger balancing
- Deposit balancing
- Drawer balancing
- Customer service excellence
- Cash handling and management
- Cash register systems
- Refunds and exchanges
- Refund handling
- Credit and cash transactions
- Time management skills
- POS system operations
- Cash handling expertise
- Effective Leadership
- Motivational Leadership
- Strong leadership
Languages
Spanish
Professional
References
References available upon request.
Timeline
Training Manager
Drake's Resturant
05.2022 - Current
General Manager
McDonald's Restaurant
09.2018 - 03.2020
Manager
McDonald's Restaurant
03.2008 - 09.2018
High School Diploma -
Franklin County High School
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