LAKEASHA STURNS
Terrell,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Overflow Department Customer Service Representative
Converges
11.2016 - 01.2018
- Answer calls take down name and number answer some health care insurance questions
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Correctional Officer
Management and Training Corporation MTC
07.2014 - 11.2016
- Supervise and coordinate activities of correctional officers and jailers watching over offenders as they cooked meals and serve food on the line
Redbox Call Center
Stream
10.2008 - 07.2014
- Help people find movies and get a new movie when there movie is messed up
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer calls and emails to answer questions about products and services.
CORRECTIONAL OFFICER
MANAGEMENT & TRAINING CORP ET AL
05.2008 - 08.2012
- Supervise and coordinate activities of correctional officers and jailers.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
cosmetology -
Vista College
Longview, TXHigh School Diploma -
JACKSONVILLE COMPASS CENTER
JACKSONVILLE, TX05.2003
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Call center experience
- Scheduling
Licensescertificates
- Texas Notary, 01/2023, Texas
- Cosmetology, 02/2017, Texas, Vista College
Timeline
Overflow Department Customer Service Representative
Converges
11.2016 - 01.2018
Correctional Officer
Management and Training Corporation MTC
07.2014 - 11.2016
Redbox Call Center
Stream
10.2008 - 07.2014
CORRECTIONAL OFFICER
MANAGEMENT & TRAINING CORP ET AL
05.2008 - 08.2012
cosmetology -
Vista College
High School Diploma -
JACKSONVILLE COMPASS CENTER