Jamie Sears
North Ridgeville,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Customer Service Representative/Department Manager
Wal-Mart Supercenter
Brooklyn And North Olmsted, OH
08.1993 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with
clients and staff.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
- Helped customers send and receive cash through money services and bill payment.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Conflict Mediation
- Retail store support
- Problem Resolution
- Money services
Timeline
Customer Service Representative/Department Manager
Wal-Mart Supercenter
08.1993 - 03.2020