Jamie Sears

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exhibited high energy and professionalism when dealing with

clients and staff.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Trained staff on operating procedures and company services.
• Delivered prompt service to prioritize customer needs.
• Helped customers send and receive cash through money services and bill payment.