Jabari Howard
Atlanta,GA
Summary
Business administration (HR) graduate with practical experience in compliance management and business communications, currently pursuing a master’s in artificial intelligence to incorporate advanced technology into operational strategies.
Overview
6
6
years of professional experience
Work History
Network Operations Specialist
Carvana
- Current
- Use multiple internal systems to gather data and collaborate with Market Operations Field Advocates, Leadership, Logistics, and Network Planning to minimize delivery delays.
- In instances where there are delivery delays, conduct a root cause analysis and continuous monitoring of resources within a market to ensure continuous improvement.
- Leverage strong analytical and Google Sheet skills to organize data.
- Perform administrative duties including accurately documenting real-time adjustments while effectively communicating with Market Operations Field Leadership.
- Managed daily network operations, which encompassed monitoring vehicle movement, optimizing routes, and assessing carrier performance across diverse markets.
- Diagnosed and resolved transportation issues and delivery exceptions to uphold defined service levels.
- Facilitated coordination with internal departments and external third-party carriers to ensure streamlined logistics execution.
- Utilized multiple internal systems to acquire necessary data and collaborate with Market Operations Field Advocates, Leadership, Logistics, and Network Planning to mitigate delivery delays.
- In instances of delivery delays, executed root cause analysis and continuous resource monitoring within a given market to ensure sustained improvement.
- Employed strong analytical skills and advanced proficiency in Google Sheets for data organization and manipulation.
- Performed essential administrative functions, including the precise documentation of real-time adjustments and effective communication with Market Operations Field Leadership.
Operations Manager – Customer Service
Global Lending Services
02.2023 - 01.2025
- Developed and delivered training to employees on process efficiency, regulatory compliance, and service quality standards.
- Resolved escalated customer concerns with professionalism and empathy, resulting in improved retention rates and reputation enhancement.
- Managed staffing schedules, analyzed performance reports, and implemented workflow improvements to increase operational productivity.
- Maintained strict adherence to company policies and industry regulations, ensuring a safe and efficient work environment.
Senior Administrative Official
Concentrix
04.2021 - 01.2023
- Streamlined office workflows, optimized scheduling processes, and ensured the timely execution of service and logistics tasks.
- Educated and supported personnel on new operational procedures, fostering a culture of collaborative teamwork and accountability.
- Provided assistance to the Human Resources department with onboarding procedures, payroll documentation, and employee engagement initiatives.
- Provided executive-level administrative support, including comprehensive operational coordination and managing sophisticated client communications.
- Instituted improvements to office workflows, optimized complex scheduling processes, and ensured the punctual execution of critical service and logistics tasks.
- Briefed and supported personnel on updated operational procedures, cultivating an environment characterized by collaborative teamwork and professional accountability.
Rental Sales Agent
Enterprise Holdings
01.2020 - 03.2021
- Provided exceptional customer service, facilitating client vehicle rentals, upgrades, and supplemental protection plans.
- Generated revenue through the effective upselling and cross-selling of premium rental packages and insurance options.
- Accurately processed rental agreements, transactions, and returns in strict adherence to company compliance policies.
- Conducted thorough vehicle inspections and preparations to ensure the consistent fulfillment of quality and safety standards prior to each rental.
- Promptly resolved customer inquiries and complaints, consistently achieving high customer satisfaction and retention metrics.
- Collaborated effectively with branch personnel to meet and exceed daily sales and service.
Education
Bachelor of Business Administration - Human Resource Management
Strayer University
Washington, DCAssociate of Business Administration - Human Resource Management
Strayer University
Washington, DCSkills
- DHCP administration
- Router configuration
- Network troubleshooting
- IP networking
- Performance analysis
- System administration
- Teamwork
- Problem-solving
- Effective communication
- Interpersonal communication
- Data management
- Network protocols
- Analytical skills
Accomplishments
4.0gpa
Timeline
Operations Manager – Customer Service
Global Lending Services
02.2023 - 01.2025
Senior Administrative Official
Concentrix
04.2021 - 01.2023
Rental Sales Agent
Enterprise Holdings
01.2020 - 03.2021
Network Operations Specialist
Carvana
- Current
Bachelor of Business Administration - Human Resource Management
Strayer University
Associate of Business Administration - Human Resource Management
Strayer University