Jabari McKnight
Charlotte,North Carolina
Summary
Persuasive salesman with experience in customer service, as well as account management, and customer relationship management. Has acquired and sharpened the ability to cultivate, nurture, and maintain long-term customer relationships thus boosting sales, and growing brand visibility. Skilled at developing a large and diverse client base. Ultimately, an insightful, innovative thinker with a driving determination to be better.
Overview
7
7
years of professional experience
Work History
Travel Agent
RSI Vacations
Asheville, NC
02.2020 - 04.2022
- Provided customers with best deals and well-researched travel options. Routinely demonstrated exemplary customer service to new and existing clients which helped build lasting relationships.
- Averaged 150 outbound calls daily, of course not including inbound calls.
- Built trust by being their creative, personable travel agent, instead of simply a voice on the phone. This allowed for efficiently booking members.
- Collaborated with colleagues to implement new found process improvements and business strategies based off feedback analysis.
- Known to be rather empathetic towards members, going the extra mile to ensure they're taken care of and satisfied. This sincerity very much assisted in up-selling service.
- Humbly resigned with the record for most recorded payments in one pay period.
Student Loan Advisor
Premier Student Loan Center
Irvine, CA
04.2018 - 01.2020
- Happily counseled students and parents about financial aid options and program details. Developed these positive relationships to pursue sales and schedule payments for services.
- Managed large portfolio of client accounts via CRM software in conjunction with Microsoft Excel, to help organize transactional history.
- Reported to processing on status of accounts and transactions. Resolved any conflicting transactions, promptly providing solutions to client needs.
- Trained and mentored new hires during probationary period.
- Consistently exceeded monthly sales goals via social media marketing, thus expanding prospects; resigned in the 90th percentile organization wide.
B2B Sales/Equipment Repair Tech
Lester's Hair & Repair
Petersburg, VA
02.2015 - 04.2018
- Role involved selling hair products and equipment business to business. It also included the maintenance of said equipment; hydraulics repair, electrical, and upholstery.
- Built and solidified relationships with clients to increase likelihood of repeat business by way of sincerity and friendliness.
- Worked efficiently to weed out the salons and barber shops that were unlikely to buy in order to focus on valuable prospects.
Skills
- Excellent communicator
- Organized
- Strong work ethic
- Coachable
- Integrity
- Honesty
- Dependability
- Humility
- Solid telephone etiquette
- Excellent customer service
Community Involvement
- Beds for kids - As a volunteer, we recover used essential household furniture such as clothing dressers, of course bed frames and mattresses, chairs, lamps, desks, pillows, blankets, among other items. We restore these items in our warehouse before loading them up on the trucks and delivering them to famililes in need.
Timeline
Travel Agent
RSI Vacations
02.2020 - 04.2022
Student Loan Advisor
Premier Student Loan Center
04.2018 - 01.2020
B2B Sales/Equipment Repair Tech
Lester's Hair & Repair
02.2015 - 04.2018
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