Jabir Booker
Jonesboro,GA
Summary
Seasoned business leader with a proven track record at Ice Amigo LLC and Just Brakes, adept in operations management and customer relations. Excelled in elevating client service standards and driving business growth through strategic planning and relationship building. Skilled in project management and effective communication, consistently exceeding client expectations without compromising quality.
Overview
7
7
years of professional experience
Work History
Owner
Ice Amigo Llc
12.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Shop Foreman Shop Technician
Just Brakes - Corporate Locations
08.2017 - 09.2020
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of Number technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
Education
None Complete - Master Tech
Lincoln Technical Institute
Union, NJHigh School Diploma -
Franklin High
Franklin, NJ06.2006
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
Timeline
Owner
Ice Amigo Llc
12.2020 - Current
Shop Foreman Shop Technician
Just Brakes - Corporate Locations
08.2017 - 09.2020
None Complete - Master Tech
Lincoln Technical Institute
High School Diploma -
Franklin High